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HP LaserJet Enterprise, HP PageWide Enterprise - Update firmware using a USB flash drive or the Embedded Web Server (EWS)

Introduction

Similar to service packs for operating systems, HP provides firmware updates for printers to help address any known issues and add new features throughout the support life of the printer. To make sure the printer is up to date, HP recommends updating the firmware for HP Enterprise models.
note:
If you have another HP LaserJet model, a firmware update might not be recommended. Check the ReadMe file for these printers before performing a firmware update.
This document provides instructions on how to update the firmware for a single printer when the printer is in a ready state or an error state.
note:
A ready state is indicated either when Ready displays on the control panel, or after the printer finishes initializing and all lights illuminate solid.
For instructions on how to update the firmware for multiple printers at one time using HP Web Jetadmin, go to Update firmware using HP Web Jetadmin (c03840402) (in English).
For information about updating Jetdirect Print Servers using HP Web Jetadmin or HP Download Manager with FTP or the Jetdirect Embedded Web Server, go to www.hp.com/go/wja_firmware.

What you need to know

Before performing a firmware update, review these requirements:
  • This printer cannot be updated using the traditional FTP, LPR, or Port 9100 methods.
  • If you have a third party solution, HP recommends contacting the vendor to make sure that the latest firmware version is compatible with the third party solution.
  • A firmware update can require 10 to 30 minutes or more to complete depending on the speed of the computer and the connection type to the printer, and any print jobs pending in the printer queue.
  • The firmware update process requires a network connection or USB flash drive.
  • Access to some menus on the control panel might require administrator privileges or a passcode.

About firmware downgrades

If you attempt to downgrade the firmware from a remote location to a version older than FutureSmart Version 4 for some newer HP Enterprise printer models, the downgrade will fail and you will receive a 99.02.32 control panel error and a 33.05.09 event log message.
This is due to a new security feature that requires someone to be present at the printer in order to perform a firmware downgrade and prevents HP SureStart printers from being downgraded remotely. This applies to HP Enterprise models M506, M552, M553, M604, M605, and M606. Other HP Enterprise printer models will not experience this issue. For more information about this feature, go to Embedded Security features (c04920057).
HP recommends using the latest firmware available but if a downgrade is absolutely necessary, then use the Preboot menu at the control panel to downgrade the firmware and avoid any errors. Any attempt to downgrade the firmware remotely-- or to downgrade using the Device Maintenance menu, the printer’s EWS, or Web Jetadmin-- will result in an error and the downgrade will fail. For instructions on how to downgrade the firmware for a single printer using the Preboot menu method with a USB flash drive, see Method three: USB flash drive - Preboot menu in the Step three: Update the firmware section in this document.

Step one: Determine the current firmware version installed on the printer

To determine the current firmware version that is installed on the printer, print a configuration page using one of the methods below.
note:
If the printer is in an error state, skip to Method three: USB flash drive —Preboot menu in the Step three: Update the firmware section in this document.

Step two: Download the latest firmware

The HP LaserJet firmware download available from www.hp.com contains firmware for the printer, embedded Jetdirect (if applicable), and HP paper handling accessories used with the printer in one convenient file.
  1. Select Drivers & Downloads, type your printer name/number in the search box, select Go, and then select your model from the list of search results.
  2. Scroll to the bottom of the operating system list and then select OS Independent.
  3. Under the Firmware section, locate the latest firmware file, select Download, and then select Save.
    note:
    To view the latest enhancements, fixes, and other helpful information, select the firmware filename and then select the Readme tab.
  4. Select Open folder or browse to the location where you saved the file, right-click the .zip file, and then extract all files.
  5. Note the location of the .bdl file.
    note:
    The firmware file is in the format "xxxxxxx.bdl" where "xxxxxxxx" indicates the firmware file name and ".bdl" is the file extension. This file will not launch or install automatically.

Step three: Update the firmware

There are three supported methods to perform a firmware update on this printer. Use only one of the following methods to update the firmware of this printer either locally or remotely. If the printer is in an error state, use Method three: USB flash drive — Preboot menu.
note:
Depending on the firmware release version, the Preboot menu method using a USB flash drive (typically used when the printer is in an error state) might be recommended even when the printer is in a ready state.

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