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    Information regarding recent vulnerabilities

    HP is aware of the recent class of vulnerabilities referred to as “speculative execution side-channel attacks”. HP has released a security bulletin for systems with Intel x86 processor, and will continue to provide more information on other processors (ARM, AMD) as it becomes available. 

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HP Enterprise printers - Update firmware using a USB flash drive or the Embedded Web Server (EWS)

Introduction
Similar to service packs for operating systems, HP provides firmware updates for printers to help address any known issues and add new features throughout the support life of the printer. To make sure the printer is up to date, HP recommends updating the firmware for HP Enterprise models.
  note:
If you have another HP LaserJet model, a firmware update might not be recommended. Check the ReadMe file for these printers before performing a firmware update.
This document provides instructions on how to update the firmware for a single printer when the printer is in a ready state or an error state.
  note:
A ready state is indicated either when Ready displays on the control panel, or after the printer finishes initializing and all lights illuminate solid.
For instructions on how to update the firmware for multiple printers at one time using HP Web Jetadmin, go to Update firmware using HP Web Jetadmin (c03840402) (in English).
For information about updating Jetdirect Print Servers using HP Web Jetadmin or HP Download Manager with FTP or the Jetdirect Embedded Web Server, go to www.hp.com/go/wja_firmware.
What you need to know
Before performing a firmware update, review these requirements:
  • This printer cannot be updated using the traditional FTP, LPR, or Port 9100 methods.
  • If you have a third party solution, HP recommends contacting the vendor to make sure that the latest firmware version is compatible with the third party solution.
  • A firmware update can require 10 to 30 minutes or more to complete depending on the speed of the computer and the connection type to the printer, and any print jobs pending in the printer queue.
  • The firmware update process requires a network connection or USB flash drive.
  • Access to some menus on the control panel might require administrator privileges or a passcode.
About firmware downgrades
If you attempt to downgrade the firmware from a remote location to a version older than FutureSmart Version 4 for some newer HP Enterprise printer models, the downgrade will fail and you will receive a 99.02.32 control panel error and a 33.05.09 event log message.
This is due to a new security feature that requires someone to be present at the printer in order to perform a firmware downgrade and prevents HP SureStart printers from being downgraded remotely. This applies to HP Enterprise models M506, M552, M553, M604, M605, and M606. Other HP Enterprise printer models will not experience this issue. For more information about this feature, go to Embedded Security features (c04920057).
HP recommends using the latest firmware available but if a downgrade is absolutely necessary, then use the Preboot menu at the control panel to downgrade the firmware and avoid any errors. Any attempt to downgrade the firmware remotely-- or to downgrade using the Device Maintenance menu, the printer’s EWS, or Web Jetadmin-- will result in an error and the downgrade will fail. For instructions on how to downgrade the firmware for a single printer using the Preboot menu method with a USB flash drive, see Method three: USB flash drive - Preboot menu in the Step three: Update the firmware section in this document.
Step one: Determine the current firmware version installed on the printer
To determine the current firmware version that is installed on the printer, print a configuration page using one of the methods below.
  note:
If the printer is in an error state, skip to Method three: USB flash drive —Preboot menu in the Step three: Update the firmware section in this document.
Method one: Print a configuration page from the printer control panel
Follow the steps below to print a configuration page from the printer control panel.
  note:
The steps vary according to the control panel.
FutureSmart 3
Futuresmart 4
FutureSmart 3
  1. From the Home screen on the printer control panel, scroll to and touch the Administration button.
  2. Open the following menus:
    • Reports
    • Configuration/Status Pages
  3. Touch the Configuration Page item to select it.
  4. Select Print to print the configuration page.
  5. On the Configuration Page, look in the Device Information section for the Firmware Revision and Firmware Datecode similar to the following example:
    • Firmware Revision: 2131029_189663 (version installed)
    • Firmware Datecode: 20110811 (version date)
FutureSmart 4
  1. From the Home screen on the printer control panel, scroll to and select Reports.
  2. Select Configuration/Status Pages.
  3. Select Configuration Page.
  4. Select Print to print the configuration page.
  5. On the Configuration Page, look in the Device Information section for the Firmware Revision and Firmware Datecode similar to the following example:
    • Firmware Revision: 2131029_189663 (version installed)
    • Firmware Datecode: 20110811 (version date)
Method two: Print a configuration page from the Embedded Web Server (EWS)
Follow the steps below to print a configuration page from the Embedded Web Server (EWS).
  1. Before you can access the EWS, you must obtain the printer’s IP address on the printer control panel using the following steps:
      note:
    The steps vary according to the control panel. Refer to the table in the previous section of this document to determine your control-panel type.
    • FutureSmart 3: From the Home screen on the printer control panel, touch the Network button to view the IP address or host name.
    • FutureSmart 4: From the Home screen on the printer control panel, touch the Information icon, and then touch the Network button to view the IP address or host name.
  2. Open a Web browser, and in the address line, type the IP address or host name of the printer exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
    Figure : Example of an IP address in the browser address line
      note:
    If the Web browser displays a message indicating that it might not be safe to access the website, select the option to continue. Accessing this website will not harm the computer.
  3. From the EWS home page, select Printable Reports and Pages in the left navigation pane, select Configuration page, and then select Print to print the configuration page.
  4. On the Configuration Page, look in the Device Information section for the Firmware Revision and Firmware Datecode similar to the following example:
    • Firmware Revision: 2131029_189663 (version installed)
    • Firmware Datecode: 20110811 (version date)
Step two: Download the latest firmware
The HP LaserJet firmware download available from www.hp.com contains firmware for the printer, embedded Jetdirect (if applicable), and HP paper handling accessories used with the printer in one convenient file.
  1. Select Drivers & Downloads, type your printer name/number in the search box, select Go, and then select your model from the list of search results.
  2. Scroll to the bottom of the operating system list and then select OS Independent.
  3. Under the Firmware section, locate the latest firmware file, select Download, and then select Save.
      note:
    To view the latest enhancements, fixes, and other helpful information, select the firmware filename and then select the Readme tab.
  4. Select Open folder or browse to the location where you saved the file, right-click the .zip file, and then extract all files.
  5. Note the location of the .bdl file.
      note:
    The firmware file is in the format "xxxxxxx.bdl" where "xxxxxxxx" indicates the firmware file name and ".bdl" is the file extension. This file will not launch or install automatically.
Step three: Update the firmware
There are three supported methods to perform a firmware update on this printer. Use only one of the following methods to update the firmware of this printer either locally or remotely. If the printer is in an error state, use Method three: USB flash drive — Preboot menu.
  note:
Depending on the firmware release version, the Preboot menu method using a USB flash drive (typically used when the printer is in an error state) might be recommended even when the printer is in a ready state.
Method one: Embedded Web Server (EWS)
Use the Embedded Web Server (EWS) to update the firmware remotely on a network-connected printer. These steps should only be used if the printer is able to boot to a ready state. For a USB-connected printer, skip to Method two: USB flash drive — Device Maintenance menu.
  note:
When using the Embedded Web Server to update the firmware, if the update process hangs or you receive an incorrect/corrupt file error, the printer should still function properly but the firmware update is not complete. Try to update the firmware using the USB flash drive method. Updating the firmware from version 11.1 to 11.3 will help eliminate this occurrence.
Follow the instructions below and/or watch one of the following videos for either FutureSmart 3 or FutureSmart 4.
FutureSmart 3
FutureSmart 4
  1. Turn the printer Off and then On, and then wait until it arrives at a ready state.
      note:
    If there is an error message displayed on the control panel, resolve the error first. If the error message persists, see Method three: Update firmware using a USB flash drive - Preboot menu.
  2. Open a Web browser, and in the address field, type the printer IP address exactly as it appears on the Configuration Page and then press Enter.
    The Embedded Web Server (EWS) opens.
  3. Select the General tab.
  4. In the left pane, select Firmware Upgrade, and then select Browse or Choose File (depending on the EWS version).
      note:
    If an Administrator password must be set warning message displays, select the Security tab, select the General Security option in the left pane, and then under the Set the Local Administrator password section, reset the password.
  5. Browse to the location where the firmware files were extracted, select the .bdl file, select Install, and then wait for the update process to complete.
      note:
    Do not close the browser window until the HP Embedded Web Server (EWS) displays the confirmation page.
  6. On the EWS confirmation page, select Restart Now, or turn the printer Off and then On again.
      note:
    The printer will NOT automatically reboot. To ensure a successful firmware update, make sure to reboot the printer.
  7. After the printer is back online, print a Configuration Page and verify that the new firmware version is installed.
Method two: USB flash drive - Maintenance menu
Use a portable USB flash drive to update the firmware directly from the printer control panel. These steps should only be used if the printer is able to boot to a ready state.
Follow the instructions below and/or watch one of the following videos for either FutureSmart 3 or FutureSmart 4.
FutureSmart 3
FutureSmart 4
  1. Copy the .bdl file (downloaded previously) to a portable USB flash drive.
      note:
    USB flash drives with a CD formatted partition might not be recognized by the printer. You might need to try a different USB flash drive.
  2. Turn the printer Off and then On, and then wait until it arrives at a ready state.
      note:
    If there is an error message displayed on the control panel, resolve the error first. If the error message persists, see Method three: Update firmware using a USB flash drive - Preboot menu.
  3. On the printer control panel, navigate to the USB Firmware Upgrade option using the following steps:
      note:
    The steps vary according to the control panel.
    • FutureSmart 3: From the Home screen on the printer control panel, scroll to and select Device Maintenance, and then select USB Firmware Upgrade.
    • FutureSmart 4: From the Home screen on the printer control panel, select Support Tools, select Maintenance, and then select USB Firmware Upgrade.
  4. Insert the USB flash drive with the .bdl file on it into the USB port on the front of the printer (remove the seal if necessary).
      note:
    If the message No USB Thumbdrive Files Found displays on the control panel, make sure that the .bdl file is saved to the main directory and is not inside a folder. If the message persists, try using a different USB flash drive.
  5. Select the .bdl file, and then select OK or Upgrade.
      note:
    If there is more than one .bdl file on the storage device, make sure to select the correct file for the printer and firmware version.
  6. If you receive a prompt to re-install the same version, roll back to an older version, or upgrade to the newer version, make sure you selected the correct firmware revision, and then select OK or select Reinstall, Rollback, or Upgrade.
  7. Wait for the update process to complete and for the printer to automatically reboot.
  8. After the printer is back online, print a Configuration Page and verify that the new firmware version is installed.
Method three: USB flash drive - Preboot menu
It might be necessary to upgrade the firmware to resolve an issue with a single printer. When the printer is in an error state, use the Preboot menu to update the firmware directly from the control panel using a portable USB flash drive.
  note:
Do NOT use these steps to update the firmware for a printer that is in a ready state unless otherwise recommended. If a Disk Full message displays when using this method, contact the HP support center in your country/region to help troubleshoot the issue.
  1. Copy the .bdl file (downloaded previously) to a USB flash drive.
      note:
    USB flash drives with a CD formatted partition might not be recognized by the printer. You might need to try a different USB flash drive.
  2. On the control panel, open the Preboot menu.
    • Turn the printer Off and then On, and when the HP logo displays on the control panel and all three Ready, Data, and Attention LEDs illuminate solid, press .
      OR
    • Turn the printer Off and then On, and when 1/8 displays below the HP logo on the control panel, touch the logo.
  3. Scroll to and select Administrator.
      note:
    To scroll on the control panel, use the touch screen scrollbar or the up/down arrow buttons. If indicated on the touchscreen, you will need to use the 3 (up) and 9 (down) keys on the control panel to scroll.
  4. Scroll to and select Download.
  5. Insert the USB flash drive with the .bdl file on it into the USB port on the front of the printer (remove the seal if necessary).
      note:
    If the message No USB Thumbdrive Files Found displays on the control panel, make sure the .bdl file is saved to the main directory and is not inside a folder. If the message persists, try using a different USB flash drive.
  6. Scroll to and select USB Thumbdrive.
  7. Select the .bdl file, select OK or the 6 key, and then wait for the update process to complete.
      note:
    If there is more than one .bdl file on the storage device, make sure to scroll to and select the correct file for the printer and firmware version.
  8. When Complete displays on the control panel, select the back arrow until Continue displays, select Continue, and then wait for the printer to automatically reboot.
  9. After the printer is back online, print a Configuration Page and verify that the new firmware version is installed.
Applicable printers
This document applies to HP LaserJet Enterprise, HP Officejet Enterprise, and HP PageWide Enterprise models.

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