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HP LaserJet Enterprise, HP PageWide Enterprise - Update firmware using Web Jetadmin

Introduction
Similar to service packs for operating systems, HP provides firmware updates for printers to help address any known issues and add new features throughout the support life of the printer. To make sure the printer is up to date, HP recommends updating the firmware for HP Enterprise printers.
  note:
If you have another HP LaserJet model, a firmware update might not be recommended. Check the ReadMe file for these printers before performing a firmware update.
This document provides instructions on how to update the firmware for multiple Enterprise printers at one time when the printers are in a ready state. For instructions on how to update the firmware for a single printer in an error state, or, to update a single printer using a USB flash drive or the Embedded Web Server (EWS), go to Update firmware using a USB flash drive or the Embedded Web Server (EWS).
  note:
A ’ready’ state is indicated either when Ready displays on the control panel, or after the printer finishes initializes and all lights illuminate solid.
For information about updating Jetdirect Print Servers using HP Web Jetadmin or HP Download Manager with FTP or the Jetdirect Embedded Web Server, go to www.hp.com/go/wja_firmware.
What you need to know
Before performing a firmware update, review these requirements:
  • This printer cannot be updated using the traditional FTP, LPR, or Port 9100 methods.
  • If you have a third party solution, HP recommends contacting the vendor to make sure that the latest firmware version is compatible with the third party solution.
  • A firmware update can require 10 to 30 minutes or more to complete depending on the speed of the computer and the connection type to the printer, and any print jobs pending in the printer queue.
  • The firmware update process requires a network connection and internet access.
  • Access to some HP Web Jetadmin menus might require administrator privileges or a passcode.
About firmware downgrades
If you attempt to downgrade the firmware from a remote location to a version older than FutureSmart Bundle Version 3.7 for this newer HP Enterprise printer model, the downgrade will fail and you will receive a 99.02.32 control panel error and a 33.05.09 event log message.
This is due to a new security feature that requires someone to be present at the printer in order to perform a firmware downgrade and prevents HP SureStart printers from being downgraded remotely. This applies to HP Enterprise models M506, M552, M553, M604, M605, and M606. Other HP Enterprise printer models will not experience this issue. For more information about this feature, go to Embedded Security features.
HP recommends using the latest firmware available but if a downgrade is absolutely necessary, then use the Preboot menu at the control panel to downgrade the firmware and avoid any errors. Any attempt to downgrade the firmware remotely-- or to downgrade using the Device Maintenance menu, the printer’s EWS, or Web Jetadmin-- will result in an error and the downgrade will fail.
For instructions on how to downgrade the firmware for a single printer using the Preboot menu method with a USB flash drive, go to Update Firmware Using a USB flash drive or the Embedded Web Server (EWS).
Update the firmware using Web Jetadmin
HP Web Jetadmin (WJA) can be used to update the firmware remotely for multiple printers at one time when the printers are in a ready state. These steps should only be used if the printer is able to boot to Ready. To ensure all printer features are available, use the latest version of Web Jetadmin.
  note:
For more information about new releases of WJA and release notes, go to www.hp.com/go/wja.
  1. Connect the client machine to the internet and to the network.
      note:
    Only the client machine needs web access through a browser.
  2. Start Web Jetadmin.
  3. Download the firmware and import the firmware images into Web Jetadmin.
    1. Under the Device Management section in the left pane, click Firmware, and then click Repository.
    2. Press Ctrl+ click on each printer that you want to update, and then in the upper right side of the screen, click Get images.
    3. Press Ctrl+ click on each printer that you want to update, and then click Next.
    4. Select the check box Import firmware images, and then click Done to download the firmware.
    5. Locate the printer(s) in the list, press Ctrl+ click on each printer that you want to update, and then click Next to import the firmware into the Web Jetadmin repository.
  4. Update the firmware from Web Jetadmin for multiple printers at one time.
    1. Under the Device Management section in the left pane, click All Devices.
    2. Select the printer(s) to be updated and then click Next.
    3. From the Device Management section, click All Devices (or click a device group), and then press Ctrl+ click on each printer that you want to update.
    4. In the lower half of the screen, click the Firmware tab, press Ctrl+ click on each printer that you want to update, and then click Update.
    5. Compare the current version of firmware installed and newer versions available, select the recommended version or select Skip from the Newer version drop-down list for each printer, and then click Next.
        note:
      This step can also be used to check the current version of firmware installed and newer versions available.
  5. Wait for the updates to complete and the printer(s) to reboot.
      note:
    Do NOT turn the printer off during the update process. When the update process is complete, the printer will automatically reboot. If the firmware update process fails, or is interrupted for reasons such as a power outage, it can be completely recovered by running the firmware download again and reinitiating the download. Web JetAdmin will display a notification with information about the failure and a link to retry the process.
  6. After the printer is back online, verify that the new firmware version is installed.
Applicable printers
This document applies to HP LaserJet Enterprise, HP Officejet Enterprise, and HP PageWide Enterprise models.

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