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HP Printers - The Network Installation Hangs on the 'Checking Network Environment' Screen

This document is for HP printers and Windows computers that are able to connect to a wireless or wired (Ethernet) network.
During a printer driver and software installation for a network connection, the installer hangs on the Checking Network Environment screen, and the software installation fails.

Step 1: Stop the installation

Before attempting any troubleshooting steps, stop the installation.
  1. Search Windows for Task Manager, and then click Task manager in the list of results.
    Click More details if tabs do not automatically display across the top of the screen.
  2. From the Processes tab, select the HP installer program, and then click End Task.
    The installer window closes.
    It might take a few moments for the installer to close. If another dialog box displays, click End Now.
  3. Close the Windows Task Manager window.
Continue to the next step.

Step 2: Uninstall the printer software

Uninstall the printer software to remove any software components that might prevent installation.
  1. If your printer connects to the computer with a USB cable, disconnect the cable from the printer.
  2. Search Windows for programs and features or apps and features, and then click Programs and Features or Apps and Features in the list of results.
  3. In the list of installed programs, click your HP printer name, and then click Uninstall or Yes.
  4. If a User Account Control message displays, click Yes.
  5. Follow the on-screen instructions to complete the software removal.
    If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed (in English) from the Microsoft website, and then try uninstalling again.
  6. After the software uninstall is complete, restart the computer, and then continue to the next step.

Step 3: Install the latest software

Install the most current printer software version.
  1. Go to 123.hp.com.
  2. Type your printer model when prompted, and then select your printer from the results.
  3. Click Download to download and run HP Easy Start.
  4. Follow the on-screen instructions to complete the connection setup and driver installation.
If the issue persists, continue to the next step.

Step 4: Reset Winsock settings, and then restart your computer

Reset Winsock settings to resolve any internal errors, and then restart your computer.
  1. Search Windows for Command prompt, right-click Command Prompt in the list of results, and then click Run as administrator.
  2. Type netsh winsock reset, and then press Enter.
    Figure : Example of the Command Prompt window
    The Command Prompt window
  3. Restart the computer.
  4. After running the tool, use the steps provided earlier in this document to install the printer software.
If the issue persists, continue to the next step.

Step 5: Contact HP

If the issue has not been resolved, go to HP Customer Support, or click the Support tab in HP Support Assistant to review additional support options.






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