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HP Instant Ink - Cancelling Your HP Instant Ink Service

This document is for HP Instant Ink customers.
Read this before cancelling
You can cancel enrollment in HP Instant Ink at any time without penalty. Before you cancel the service, read the following information carefully:
  • HP Instant Ink cartridges do not work after the end of your current billing period, and you are required to return them to HP. To continue printing after your billing cycle ends, make sure you have standard replacement ink cartridges ready to use in your printer.
    If you do not have the postage-paid envelope provided by HP, go to Recycling HP Instant Ink Cartridges to order an envelope.*
  • There is no pro-rated reimbursement for the remainder of your billing period.
  • Your service continues until the end of your current billing period.
  • If there are any charges for additional printing, your credit card is charged. Depending on when you cancel, the charge might appear the following month.
*Cartridge recycling is not available in Italy. Follow local regulations to dispose of cartridges responsibly.
  note:
Your HP Instant Ink service cannot placed on hold. If you are gone for a month or less, your account rolls over up to your monthly plan pages total for one month. If you must be away for an extended period of time and do not want to be charged for the HP Instant Ink service during that time, you need to cancel the service and then re-enroll when desired. If you cancel your account and re-enroll, all free promotional months and rollover pages are forfeit, even if you re-enroll.
Cancelling
Sign in to your HP Instant Ink account to cancel your HP Instant Ink service.
  1. Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.
    Your HP Instant Ink account page opens.
  2. In the Status area of your HP Instant Ink account page, a printer drop-down menu is available when there are multiple printers enrolled. Click the drop-down menu, and then select the printer you want to cancel.
    Figure : Clicking printer drop-down list
    Clicking printer drop-down list
  3. Check the Print History or the ePrint address of the printer to confirm you have selected the correct printer.
  4. In the My Account area, click Change Plan.
    Figure : Clicking Change Plan
    Clicking Change Plan
  5. Click Cancel Enrollment.
    Figure : Clicking Cancel Enrollment
    Clicking Cancel Enrollment
  6. Click Next, and then Cancel Enrollment to confirm your cancellation request.
    You receive an email confirmation of the cancellation. The cancellation finalizes at the end of the current billing cycle when the final charge processes successfully.

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