Error:

Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

hp-support-head-portlet

Actions

HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions

hp-share-print-widget-portlet

Actions

Information

Fix Windows 10 Update Issues
> Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here
> Resolve Windows 10 or update issues on HP computer – Click Here

hp-concentra-wrapper-portlet

Actions

HP LaserJet Pro - Update the printer firmware

Introduction

HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. To obtain these updates, you must update the firmware on your printer. When you update the firmware, Web Services apps will update automatically.

Video overview

The videos below demonstrate how to update the firmware on the printer. The steps for updating the firmware vary depending on the printer model. View the video that applies to your printer model.

The following video applies to M329, M428, M429, and M479 printer models:

The following video applies to printers that have a touchscreen control panel with a black background, and some printers that have a 2-line LCD control panel:

note:
If the steps in these videos do not align with your printer model, refer to the sections below for the correct steps.

Update the printer firmware

There are two supported methods (listed below) to perform a firmware update on an HP LaserJet Pro printer.

Choose one of these methods and follow the steps provided to update the firmware on your printer.

note:
For USB-connected printers, use Method two: Update the firmware using the HP Printer Update utility.

Method one: Update the firmware using the printer control panel

Use this method to update the firmware using the printer control panel (for network-connected printers only), and to set the printer to automatically update the firmware when new updates become available.

The printer must be connected to the internet to update the firmware via a network connection.

note:
The steps vary according to the type of control panel.

Figure : Control panels with white background

Figure : Control panels with black background

Figure : 2-line LCD control panels

Control panels with white background (M329, M428, M429, and M479 models)

Figure : Control panels with white background

Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet connection.
From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon .
Scroll to and touch Printer Maintenance, and then touch Update the Printer.

If the Update the Printer option is not listed, skip to Method two: Update the firmware using the HP Printer Update utility.
Touch Check for Printer Updates Now to check for updates.

note:
The printer automatically checks for an update, and if a newer version is detected, the update process starts automatically.
Set the printer to automatically update the firmware when updates become available:
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon .
2. Scroll to and touch Printer Maintenance, and then touch Update the Printer.
3. Touch Manage Updates, touch Allow Updates, and then touch Yes.
4. Touch the Back button , touch Printer Update Options, and then touch Install Automatically (Recommended).

Control panels with black background

Figure : Control panels with black background

Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet connection.
From the Home screen on the printer control panel, touch the Setup button .
Scroll to and open the Service menu, and then open the LaserJet Update menu.

If the LaserJet Update option is not listed, skip to Method two: Update the firmware using the HP Printer Update utility.
Touch Check for Updates Now to check for updates.

note:
The printer automatically checks for an update, and if a newer version is detected, the update process automatically starts.
Set the printer to automatically update the firmware when updates become available:
1. From the Home screen on the printer control panel, touch the Setup button .
2. Scroll to and open the Service menu, open the LaserJet Update menu, and then select the Manage Updates menu.
3. Set the Allow Updates option to YES, and then set the Check automatically option to ON.

2-line LCD control panels

Figure : 2-line LCD control panels

M305dn, M404-M405 (n, dn, dw models), M454 (nw, dn models)

Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet connection.
On the printer control panel, press the OK button to display the Home screen.
Use the arrow buttons and the OK button to navigate to and open the following menus:
1. Setup
2. Printer Maintenance
3. Update Firmware
If the Update Firmware option is not listed, skip to Method two: Update the firmware using the HP Printer Update utility.
If a firmware update is available, press the OK button to start the update process.

All other 2-line LCD control panels

Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet connection.
On the printer control panel, press the OK button to open the Setup menu.
Use the arrow buttons and the OK button to navigate to and open the Service menu, and then the LaserJet Update menu.

If the LaserJet Update option is not listed, skip to Method two: Update the firmware using the HP Printer Update utility.
Select Check for Update to check for updates.

note:
The printer automatically checks for an update, and if a newer version is detected, the update process automatically starts.
Set the printer to automatically update the firmware when updates become available:
1. On the printer control panel, press the OK button to open the Setup menu.
2. Use the arrow buttons and the OK button to navigate to and open the Service menu, the LaserJet Update menu, and then the Manage Updates menu.
3. Set the Allow Updates option to YES, and then set the Automatic Check option to ON.

Method two: Update the firmware using the HP Printer Update utility

Use this method to manually download and install the HP Printer Update utility.

note:
This is the only firmware update option available for printers connected to the computer via a USB cable. This method also works for printers that are connected to a network.

note:
You must have a print driver installed in order to use this method.

Go to www.hp.com/go/support, click Software and Drivers, and then click Printer.
In the text field, type the printer name, click Submit, and then click your printer model from the list of search results.
In the Firmware section, locate the Firmware Update file.
Click Download, and then click Run.
When the HP Printer Update utility launches, select the printer that you wish to update, and then click Update.
Follow the on-screen instructions to complete the installation, and then click the OK button to close the utility.

hp-feedback-input-portlet

Actions

hp-feedback-banner-portlet

Actions

hp-country-locator-portlet

Actions

Country/Region: Flag

United States

hp-detect-load-my-device-portlet

Actions

hp-hero-support-search

Actions

Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"