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HP LaserJet Pro Printers - 'Scanner Error 22' Displays

This document is for HP Color LaserJet Pro MFP M176n, M177fw, LaserJet Pro M1212nf, and M1217nfw Multifunction printers.
A Scanner Error 22 error message displays on the printer control panel when you try to scan from the printer. This error might display when extra weight or pressure is applied to the scanner glass, such as when scanning an open book. The weight or pressure can stall the scanner mechanism.
To resolve the issue, reset the printer.
  1. With the printer turned on, disconnect the power cord from the printer.
  2. Unplug the power cord from the power source.
  3. Wait 60 seconds.
  4. Reconnect the power cord to a wall outlet and to the printer.
    note:
    HP recommends plugging the printer directly into a wall outlet.

Steps did not resolve the issue?

Click Contact Support on this page for more support options.
An HP support technician can assist you with additional troubleshooting steps to help resolve the issue.

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