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HP PCs - Using the HP Connected Remote App (Windows 8)

This document applies to HP computers with Windows 8 that came with the HP Connected Remote app preinstalled.
note:
HP is no longer providing HP Connected Remote. This decision was driven by many factors including the desire to deliver the best possible customer experience. We apologize for any inconvenience.
The HP Connected Remote mobile app is no longer available in app stores. Use the instructions in this document only if you have already installed the mobile app and want to use the HP Connected Remote software that came on your computer.
HP Connected Remote is an app that comes preinstalled on select Windows 8 HP computers. The app allows you to use your cell phone or tablet to wirelessly browse, search, and control media playback on your PC. With the mobile app installed on your Android or iOS device, pair your computer with the device, and then use the device as a remote control to play music tracks, display slide shows, play DVD or Blu-ray movies, and more, from anywhere in your home.

Setting up HP Connected Remote

The HP Connected Remote Windows 8 app comes preinstalled on your PC. The mobile app is no longer available in app stores, and must be installed on your mobile device before you can use HP Connected Remote. The computer and mobile device must be connected to the same Wi-Fi network. Use the steps in the following sections to set up the apps, and pair your PC and mobile device.

Setting up the Windows 8 app on your PC

The Windows 8 app must come preinstalled on your computer. The app is not available for download in the Windows 8 store. Use the steps in this section to set up the HP Connected Remote app on your PC.
  1. Connect your computer to your home network. The PC can be connected to the network via Wi-Fi, or with a wired Ethernet connection.
  2. Make sure that sharing is turned on for the selected network. For instructions, see Turn sharing on or off (in English) from Microsoft Support.
    Figure : Yes, turn on sharing and connect to devices
    Yes, turn on sharing and connect to devices
  3. On the Windows 8 Start screen, type hp connected remote.
  4. Click HP Connected Remote from the Apps search results.
  5. Click Settings, and make sure Enable HP Connected Remote is turned On.
    Figure : Enable HP Connected Remote
    Enable HP Connected Remote
  6. Click Check For Update.
    Figure : Check For Update
    Check For Update
  7. If an update is available, click Install. Wait for the app updates to install.
    Figure : HP Connected Remote Updater
    HP Connected Remote Updater

The HP Connected Remote mobile app (for your smart phone or tablet)

The HP Connected Remote mobile app is no longer available in app stores. Use the instructions in this document if you have already installed the mobile app.

Pairing your mobile device and computer

If you have installed the HP Connected Remote mobile app, use it to pair your mobile device with your PC so that they can communicate with each other. Before pairing, ensure the following:
  • Your mobile device and PC must be connected to the same Wi-Fi network. The PC can be connected to the network wirelessly, or with a wired Ethernet connection.
    note:
    HP Connected Remote works via Wi-Fi connectivity only, and does not support networks that require a proxy server. The PC and mobile device cannot communicate with each other over mobile data networks, such as 3G or 4G, using this app.
  • On Android devices, the date and time settings of your mobile device and PC must match. If they do not match, synchronize the time and date settings before attempting to pair the device and computer. This is only required for the initial pairing. For more information, or if you receive an error message, see The mobile app displays an error message: "Check that your PC and mobile device are set to the same time zone and time and retry pairing.".
Use the following steps to pair your mobile device and PC:
  1. On your mobile device, open the HP Connected Remote mobile app.
    Figure : HP Connected Remote mobile app icon
    HP Connected Remote mobile app icon
  2. The mobile device screen displays a list of PCs that you can pair with your device. To refresh the list, tap the refresh button.
    If the correct PC is not automatically listed, enter the IP address manually. See Manually enter your PC's IP address for instructions.
  3. Tap the name of the PC you want to pair with.
    Figure : Select PC
    Select PC
  4. The camera on your mobile device turns on, with a box outline on the screen. Aim the box at the QR code that displays on the PC screen. Alternatively, manually enter the four-digit number that appears below the QR code on the PC screen.
    Figure : Pair with Device
    Pair with Device
  5. On the device, type a nickname for the PC you just added, and then tap the check mark in the upper right corner.
    Figure : New PC nickname
    New PC nickname
    The PC and device are paired. The PC nickname should appear on the Select PC screen of the mobile app, and the mobile device name should appear in the Windows 8 app on the PC.
    Figure : Paired PC in mobile app
    Paired PC in mobile app
    Figure : Paired Devices in Windows 8 app
    Paired Devices in Windows 8 app

Manually enter your PC's IP address (if the PC does not appear on the list)

If the PC does not appear on the list of available PCs in the mobile app, it may be necessary to enter the IP address manually, using the following steps:
  1. On the Select PC screen of the mobile app, tap the settings button.
  2. Next to Edit PC, tap the plus sign button.
    Figure : Edit PC
    Edit PC
  3. Enter the computer's IP address in the provided field, and then tap OK.
    Figure : IP address
    IP address

Using HP Connected Remote

HP Connected Remote works with the following media players: iTunes, Windows Media Player, Windows Media Center, and PowerDVD. Begin using HP Connected Remote with the following steps:
  1. Turn on your PC.
  2. On your mobile device, open the HP Connected Remote mobile app.
    Figure : HP Connected Remote mobile app icon
    HP Connected Remote mobile app icon
  3. On the Select PC screen of the mobile app, tap the PC name.
    If the PC does not appear on the list, make sure the computer is turned on and connected to the Internet, and then tap the refresh button.
  4. On the mobile app, tap the media player you want to use: iTunes (Music, TV Shows, Movies, Podcasts, User Playlists); Windows Media Center; Windows Media Player (Playlists, Music, Videos, Pictures, Recorded TV); or PowerDVD (for playing DVD or Blu-ray movies). If the name of a media player is gray and cannot be selected, that media player is not installed on the PC.
    Figure : Media players list
    Media players list

Frequently Asked Questions about HP Connected Remote

Find answers to FAQs about the HP Connected Remote app.

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