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HP Customer Support - Knowledge Base

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HP Officejet Pro 276dw Printer Series - Ethernet network problems

General network troubleshooting

If you are unable to install the HP software provided with the printer, verify that:
  • The cable connections to the computer and the printer are secure.
  • The network is operational and the network hub, switch, or router is turned on.
  • All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows.
  • The printer is installed on the same subnet as the computers that use the printer.
If the installation program cannot discover the printer, print the network configuration page, and enter the IP address manually in the installation program.

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