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HP Officejet Pro 8600 Printer - Replacement Printer Instructions

Introduction
Once you receive your replacement printer from HP, you must transfer some accessories or parts from the defective printer to the replacement printer.
  note:
Some optional accessories might not be included with your printer model, such as the optional 250-sheet input tray. Any optional accessories that you bought separately from the printer should be transferred to the replacement printer.
This document applies to the following printers.
Model
Printer number
HP Officejet Pro 8600 e-All-in-One N911a
CM749A
HP Officejet Pro 8600 Plus e-All-in-One N911g
CM750A
HP Officejet Pro 8600 Premium e-All-in-One N911n
CN577A
The following video demonstrates how to set up the replacement printer.
  note:
This video shows the HP Officejet Pro 8600 Plus e-All-in-One printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, go to YouTube to play the video.
Step one: Remove the accessories from the defective printer, and then install them in the replacement printer
Follow these instructions to remove the accessories from the defective printer to the replacement printer.
  note:
The red-framed images represent the defective printer, and the green-framed images represent the replacement printer.
  1. Make sure that both the defective and replacement printers are plugged in and turned on.
    Image: Plug in the printer.
    Image: Turn on the printer.
  2. Remove the duplexer from the defective printer, and then install it in the replacement printer.
    Image: Remove the duplexer from the defective printer, and then install it in the replacement printer.
  3. Load plain white paper in the replacement printer's input tray.
    Image: Load plain white paper in the repacement printer's input tray.
  4. Open the cartridge access doors.
    Image: Open the cartridge access doors.
  5. Lift the latch handle on the right side of the printhead assemblies.
    Image: Lift the latch handle on the right side of the printhead assemblies.
  6. To remove the printhead assembly and cartridges from the defective printer, lift up the carriage, and then pull it out of the printer.
      caution:
    Do not touch the ink nozzles or the electrical contacts on the printhead assembly. Doing so might damage the printhead and cause print quality issues.
    Image: To remove the printhead assembly and cartidges from the defective printer, lift up the printhead assembly, and then pull it out of the printer.
  7. Install the printhead assembly into the replacement printer.
      note:
    Do not remove the cartridges from the printhead assembly.
    Image: Install the printhead assembly into the replacement printer.
  8. Raise the latch handle on the replacement printer, gently push in the printhead assembly, and then lower the latch handle on both printers.
    Image: Raise the latch handle on the replacement printer, gently push in the printhead assembly, and then lower the latch handle on both printers.
      caution:
    Make sure that both latch handles are completely lowered before you continue to the next step. If the latch is not lowered, the defective printer might become seriously damaged during the shipment to HP.
  9. Close the ink cartridge access door to both printers.
    Image: Close the ink cartridge access door to both printers.
  10. The replacement printer automatically prints an alignment page to calibrate the printhead.
    Image: The replacement printer automatically prints an alignment page to calibrate the printhead.
  11. Turn off the defective printer, and then disconnect its power cord from the wall outlet.
    Image: Turn off the defective printer, and then disconnect its power cord from the wall outlet.
  12. Remove the optional 250-sheet input tray, if installed, from the defective printer, and then install it in the replacement printer.
    Image: Remove the optional 250-sheet input tray, if installed, from the defective printer, and then install it in the replacement printer.
      note:
    The optional 250-sheet input tray is an optional accessory. Skip to next step if your printer does not include this accessory.
  13. Transfer the USB cable or Ethernet cable from the defective printer to the replacement printer.
  14. Return the defective printer to HP.
Step two: Pack the defective printer, and then ship it to HP
Follow these instructions to pack the defective printer for shipment to HP.
  note:
The following pictures are examples and may not match your printer.
  1. Once you have removed the accessories from the defective printer, secure the document feeder, paper tray, and scanner lid with tape for shipping.
    Image: Secure the document feeder, paper tray, and scanner lid with tape for shipping.
  2. Put the printer in a large enough box to include space between the box and printer. Add bubble wrap or crumpled newspapers around the printer. Make sure that the printer does not shift around inside of the box.
    Image: Put the printer in a large enough box to include space between the box and printer. Add bubble wrap or crumpled newspapers around the printer.
      warning:
    If HP receives a physically damaged printer due to insufficient packing, you might be charged for the printer’s full replacement value. Please secure the printer in the box as shown in the pictures.
  3. Write your contact information and CSO number (if available) on a piece of paper. Put the paper inside the box, and then seal the box.
  4. Ship the printer. For your records, note the date that you shipped the printer and the courier tracking number printed on the shipping label. This information is required should the parcel be lost, and you need to trace this return shipment.

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