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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP Designjet 500/510/800 Printer Series - System Error 05:10

Environment

Designjet 500
Designjet 510
Designjet 800

Questions/Symptoms

System Error 05:10
Not powering up

Cause

Unknown at this time

Answer/Solution



Introduction:

System Error Code 05:10 indicates a Formatter or HPGL/2 Card failure. Further information will be found in the next steps. Follow the steps listed below to accurately troubleshoot the issue.

Troubleshooting Steps:

1. Turn the printer off and unplug it.

2. Remove the Formatter or HPGL/2 Card as follows:

a. Remove the Card Cover from the back of the Left Hand Cover.



b. With a flat end screwdriver, unscrew the 2 screws that attach the Formatter or HPGL2 Card to the Electronics Module.



c. Remove the Formatter or HPGL2 Card.



3. Restart the printer without the Formatter or HPGL2 Card.

NOTE: The Designjet 510 and Designjet 800 WILL NOT be able to completely boot up without the card, it will show a message saying WARNING 05:10 (notice that this time it is a warning, not the actual System Error). Once it shows the warning please press the ENTER button. This will allow the printer to get to ready mode.

4. If the printer is able to get to ready, attempt to verify functionality as follows:

a. Select the Ink Menu and press ENTER.
b. Select Troubleshooting and press ENTER.
c. Follow the instructions on the Front Panel.

NOTE: After a correct troubleshooting print, functionality has been verified. DO NOT attempt to verify functionality by sending files from the computer as the printer (Designjet 510 and Designjet 800) WILL NOT be able to process it without the card.

IMPORTANT: The Designjet 510 and Designjet 800 will be able to print from the computer (without the Formatter or HPGL2 Card and after pressing the ENTER button to get to ready) if the PCL3 driver for the Designjet 500 is installed. This can be done as a workaround; however, HP does not assure that this will work for all operating systems. Go to www.hp.com/support to find the driver. For more information contact HP Technical Support.

5. Once functionality has been verified, turn off the printer and unplug it.

6. Put the Formatter or HPGL/2 Card back in.

7. Restart the printer.

8. If printer shows the System Error code again, turn it off and unplug it. If not, check functionality.

9. Remove the Network Card and install the Formatter or HPGL2 Card in that slot.



NOTE: If there is no network card installed then there will be a metal cover protecting the slot. If so, remove it and install the Formatter or HPGL2 there. Any slot is suitable for any card.

10. Restart the printer.

NOTE: At this moment if the System Error persists, the Formatter or HPGL2 Card needs to be replaced. However, if it works on that other slot (network) then it means that the problem is the port on the Electronics Module, if so, this component will be the one needing to be replaced; a certified technician will be needed for this. E-Module will need to be replaced also if the printer shows the System Error (not warning) without the Formatter or HPGL2 card or if the printer (Designjet 510 or Designjet 800) is unable to get to ready after pressing the ENTER button when it shows the warning.

11. If printer shows the System Error code again, replace the Formatter or HPGL2 Card. If not, check functionality! Part number for the Formatter or HPGL2 is subject to change.

NOTE: If you have questions or doubts, or if more assistance is needed please contact your HP Representative or call HP Technical Support.

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