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HP Customer Support - Knowledge Base

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HP Printers - HP Printer Assistant Opens with a Script Error (Windows)

This document is for HP printers that use HP Printer Assistant software in Windows.
After you open HP Printer Assistant, it opens in Notepad, or the computer displays a Script error, and the HP Printer Assistant window is blank.
Figure : HP Printer Assistant opens in Notepad or causes a Script error
Image: HP Print Assistant opens in Notepad or causes a Script Error.

Step 1: Download and run HP Print and Scan Doctor

Download and run the HP Print and Scan Doctor to automatically diagnose and resolve printer hardware and connection issues.
If the error persists, continue to the next step.

Step 2: Install the software patch manually

Select your operating system, and then install a software patch.

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Country/Region: Flag United States

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