A 'Carriage Jam' Message Displays for HP Officejet 7610 Wide Format e-All-in-One Printer Series (H912)

1. Press the Power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the rear of the printer.
2. Wait 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Press the Power button to turn on the printer.

   note:

   The printer might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue.

• If the printer ejects any paper and the control panel no longer displays the error message, continue to the next step to print a printer status report.
• If the printer does not eject any paper and the control panel still displays the error message, continue to the next solution to clear the jam from the printer.

1. Load plain white paper in the tray.
2. From the Home screen on the printer control panel, touch the Right Arrow (), and then touch Setup ().
3. Touch the Down Arrow (), and then touch Reports.
4. Touch Printer Status Report. The test page prints.
   Figure : Printer Status Report

   

• If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
• If the issue persists, continue with the next solution.
• If the test page does not print, continue with the next solution.

note:

Do not remove paper that is jammed in the paper tray during this step.

1. Open the paper tray.
2. Remove any loose sheets of paper from the paper tray.

1. Press the Power button to turn on the printer, if it is not on already.
2. On the front of the printer, lift up to open the carriage access door.
   Figure : Open the carriage access door

   
3. Grasp the top of the cartridge access door, and then pull down to open the door.

   note:

   The carriage might move into the access area. If it does, allow it to move to that position.

   Figure : Open the cartridge access door

   
4. Disconnect the power cord from the rear of the printer, and then disconnect the power cord from the power source or electrical outlet.

     warning:

   You must disconnect the power cord before you reach inside the printer to avoid risk of injuries or electric shock.

5. Disconnect the USB or Ethernet cable from the rear of the printer, if you have a cable connection to the printer.
6. Gently remove any jammed paper from the carriage access area. To avoid tearing any whole sheets of paper, pull the paper with both hands.
   Figure : Remove any jammed paper from the carriage access area

   
7. Move the carriage left and then right to remove any foreign objects or torn pieces of paper from the carriage access area.
   Figure : Move the carriage left and then right to remove any foreign objects or torn pieces of paper.

   
8. Use a flashlight to check for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams can occur.

   Use a flashlight	Paper jammed in carriage path

9. Close the cartridge access door.
   Figure : Close the cartridge access door

   
10. Close the carriage access door.
    Figure : Close the carriage access door

    

1. Reconnect the power cord to the rear of the printer, and then reconnect the USB or Ethernet cable.
2. Plug the power cord back into the power source or electrical outlet.
3. Press the Power button to turn on the printer.

• If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
• If the issue persists, continue with the next solution.
• If the test page does not print, continue with the next solution.

1. Press the Power button to turn on the printer if it is not on already.
2. On the front of the printer, open the carriage access door.

   note:

   The carriage might try to move into the access area. If it does, allow it to move to that position.

   Figure : Open the carriage access door

   
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the power source or electrical outlet.

     warning:

   To avoid the risk of electrical shock, you must unplug the power cord before moving the carriage by hand and resetting the paper feed mechanism.

5. Check for and remove any loose paper or objects that might be restricting the carriage.
6. Use a flashlight to check for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams are likely to occur.

   Use a flashlight	Paper jammed in carriage path

7. Reach into the cartridge access area, and then manually move the carriage.
   • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.
   • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.
   • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.
8. Remove any loose paper or objects found.
9. Make sure that the carriage can move freely across the width of the printer by gently pushing the carriage to the left, and then to the right.
10. Close the carriage access door.
    Figure : Close the carriage access door

    
11. Reconnect the power cord to the rear of the printer.
12. Plug the power cord back into the power source or electrical outlet.
13. Press the Power button to turn on the printer.

• If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
• If the issue persists, continue with the next solution.
• If the test page does not print, continue with the next solution.

1. Press the Power button to turn on the printer, if it is not already on.
2. On the front of the printer, open the carriage access door.
   Figure : Open the carriage access door

   
3. Open the cartridge access door. The carriage moves to the carriage access area. Wait until the carriage is idle and silent before proceeding.
   Figure : Open the cartridge access door

   
4. Make sure that the colored dot on the cartridge label matches the colored dot on the carriage slot.
   Figure : Properly installed cartridges

   
5. Press the front of the cartridge to release it, and then pull it toward you to remove it from its slot.
   Figure : Remove the cartridge from its slot

   
6. Carefully reinsert the cartridge into its slot, and then push the cartridge forward until it clicks into place.
   Figure : Reinsert the cartridge

   
7. Repeat these steps for the other cartridges.
8. Close the cartridge access door.
   Figure : Close the cartridge access door

   
9. Close the carriage access door.
   Figure : Close the carriage access door

   

• If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
• If the issue persists, continue with the next solution.
• If the test page does not print, continue with the next solution.

1. Press the Power button to turn off the printer.
2. Disconnect the power cord from the rear of the printer.
3. Unplug the power cord from any power strips, extension cables, or surge suppressors.
4. Plug the power cord directly into a wall outlet.
5. Reconnect the power cord to the rear of the printer.
6. Press the Power button to turn on the printer.

• If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
• If the issue persists, continue with the next solution.
• If the test page does not print, continue with the next solution.

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 15 seconds.
4. Plug the power cord back into the wall outlet.
5. Reconnect the power cord to the printer.
6. Turn the printer on.

• If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
• If the issue persists, continue with the next solution.
• If the test page does not print, continue with the next solution.