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HP Printers - Print and Scan from the HP AiO Printer Remote App (Android & Apple)

This document is for HP printers and Android and Apple iOS smartphones and tablets.
With the HP All-in-One (AiO) Printer Remote app, you can set up your printer on a wireless network. You can also print, scan, and troubleshoot printer issues.
Step 1: Check the requirements
Before you install the HP AiO Printer Remote app, make sure the printer and your mobile device meet the following requirements:
  • An Android OS 4.4 (KitKat) device or later, or an Apple iOS 9 or later iPad, iPhone, or iPod touch.
  • To use the app to setup your printer, make sure your mobile device is connected to your wireless network.
  • To use the app with a printer that is already setup and connected to a network, your mobile device and printer must be connected to the same network.
    If you cannot connect your printer to a network, you can still print directly to your printer with Wi-Fi Direct. Go to Printing with Wi-Fi Direct to learn more.
Step 2: Install the HP AiO Printer Remote app
Install the HP AiO Printer Remote app on your Android or Apple iOS device. After you install the app, add your printer.
  1. On your mobile device, open a web browser, and then type or go to 123.hp.com.
    The HP Product Setup page opens.
  2. Tap Google Play or App Store, and then tap Install or Get.
      note:
    The HP AiO Printer Remote app icon displays on your mobile device as AiO Remote.
    Figure : The AiO Remote app icon
    The AiO Remote app icon
  3. After the installation completes, open the app, and then tap Start.
    • If your printer is already setup and connected to a wireless network, the app automatically selects your printer. If the app does not find your printer, you can select your printer manually:
      Android devices: Tap Select a Different Printer or Select a Printer on the app home screen to view available printers. If your printer is not listed, tap My printer is not listed, and then tap Help Search for a Network Printer.
      Apple iOS devices: Tap Select a Different Printer on the app home screen, and then follow the on-screen prompts to find your printer.
    • If you are setting up a new printer on a network, follow the on-screen prompts to set up your printer. If the app does not prompt you to set up your printer, add your printer manually:
      Android devices: Tap Select a Different Printer or Select a Printer on the app home screen to view available printers. Tap My printer is not listed, and then tap Help Set Up a New Printer.
      Figure : Tapping Select a Different Printer
      Tapping Select a Different Printer
      Apple iOS devices: Tap Add a New Printer on the app home screen.
      Figure : Tapping Add a New Printer
      Tapping Add a New Printer
If you experience issues during printer setup, go to the Frequently asked questions (FAQs) section of this document.
Step 3: Print or scan documents and photos
Print documents or photos saved on your mobile device or from your cloud or social media accounts. Scan documents or photos from your printer or use your mobile device camera to scan items.
Step 4: Check ink levels, order supplies, and access printer settings, information, and reports
The HP AiO Printer Remote app allows you to check printer supplies, view printer information and reports, and change printer settings.
For information on how the app provides printer error and special offer notification, go to the What if my printer displays an issue when I open the app section in the Frequently asked questions (FAQs).
Step 5: Personalize the home screen (optional)
You can personalize the AiO Remote app home screen tiles. Rearrange the tiles in the order you want for quick access.
  note:
Some tiles, such as the Personalize tile, are fixed in position and cannot be rearranged.
  • To rearrange the tiles, on the home screen press and hold the tile you want to move, and then drag it to the desired location.
  • To turn tiles on or off, tap the Personalize tile, and then tap the On/Off toggle on the items you want to add (on) or remove (off) from the home screen. Tap Done to save any changes and return to the home screen.
    Figure : Example of tiles toggled on
    The Personalize titles all toggled on
Frequently asked questions (FAQs)
Review these frequently asked questions about the HP AiO Printer Remote app.
  note:
Get assistance from other customers on the HP Consumer Forums.

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