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HP Customer Support - Knowledge Base

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HP PCs - Refresh Your PC to Resolve Problems (Windows 8)

This document pertains to HP and Compaq computers and tablets with Windows 8.
Windows 8 includes a feature called Refresh your PC that allows you to refresh your computer without affecting your files. This can be useful to recover from a problem. The Refresh option is primarily a repair method - a way to return your computer to a known good state.
The following list shows what happens when you refresh your computer:
  • Your files and personalization settings such as libraries, user accounts, and desktop themes are saved.
  • The computer settings are returned to the defaults.
  • Apps from the Windows store are reinstalled, and the settings are reset to their defaults. Internet connectivity is not required to reinstall these apps.
  • Desktop apps are removed unless they were installed by the computer manufacturer. At the end of the refresh process, an HTML file called Removed Apps.html is placed on the desktop with a list of the desktop apps that were removed.
note:
If you are not using the latest version of Windows 8, some graphics and information in this document may vary. You can get the latest version from the Microsoft Store.

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