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HP Notebook PCs - Computer Does Not Start (Windows 8)

This document is for HP and Compaq notebook computers running Windows 8.
This document provides possible solutions to many common computer startup issues.

Perform a hard reset

Perform a hard reset of your notebook computer before you try any other troubleshooting steps.

Reasons for a hard reset

A hard reset has the following effects:
  • Clears the memory.
  • Reestablishes the connection between the BIOS and the hardware
The following conditions can be helped by the hard reset:
  • Windows stops responding.
  • The display suddenly goes blank.
  • The computer does not wake from sleep or hibernate modes.
  • Software application freeze or fail to respond.

Run the System Extensive Test

The System Test runs from the Startup menu. It checks the main components of your computer to make sure they are working properly. Use the following steps to run the System Test to check for problems.
  1. Press and hold the Power button until the computer turns off completely.
  2. Turn on the computer. Immediately press the Esc key repeatedly, about once every second, until the Startup Menu is displayed.
  3. Press the F2 key. The System Diagnostics screen is displayed.
    note:
    Your diagnostics screens might vary slightly in look and color, but the menu items and selections remain the same.
  4. Click System Tests.
    System Tests
    The System Tests page opens.
  5. Click Extensive Test.
    Extensive Test
    The System Extensive Test window opens.
  6. Click Run Once. The test could take several hours, depending on the configuration of your system.

Contacting HP Support

If you cannot find a solution in this document, contact HP for further assistance or to have the computer serviced.

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