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HP Printers - Blue Screen Error when Using USB 3.0 Port (Windows 7)

This document is for Windows 7 computers with Intel Series 7/C216 chipsets connected to HP printers.
A Windows 7 computer might encounter a recurring Windows Stop Error (an error that displays on a blue screen) when an HP Printer is plugged into a computer's USB 3.0 port.
Image: Example of a Windows Stop Error screen.

Step 1: Download and install the latest Intel USB drivers for your computer

  1. Disconnect the printer USB cable from the computer. If the computer is still in a Windows Stop Error (Blue Screen) state, restart the computer before continuing to the next step.
    note:
    Make sure you run the computer normally and not in Safe mode.
  2. Download the latest USB Host Controller driver from the Intel website.
    1. On the Intel website, click Download.
    2. Select the option I accept the terms in the license agreement.
    3. When the download dialog box displays, click Save.
    4. Open the zip file Intel(R)_USB_3.0_eXtensible_Host_Controller_Driver.zip.
    5. Open the folder Intel(R)_USB_3.0_eXtensible_Host_Controller_Driver.
    6. Double-click Setup.exe, and then follow the on-screen instructions to complete the update process.
  3. Restart your computer at the end of the update process.
Try to print. If these steps resolved the issue, you do not need to continue troubleshooting.

Step 2: Connect or reconnect the HP printer to a USB 2.0 port

  1. Disconnect the printer USB cable from the computer. If the computer is still in a Windows Stop Error (blue screen) state, restart the computer before continuing to the next step.
    note:
    Make sure that you run the computer normally and not in Safe mode.
  2. Look for a USB 2.0 port on the computer. USB 2.0 ports have a different logo compared to a USB 3.0 port.
    note:
    If the Windows Stop Error occurred in the middle of the software installation process, make sure to restart the software installation up to the point where it requires the printer to be connected to a USB port.
    USB 2.0 Ports
    USB 3.0 Ports
    note:
    The USB 3.0 ports are not always blue and might not show the SS logo.
  3. Connect the USB cable to a USB 2.0 port on the computer.
    The computer might go through a Plug-and-Play installation process, because it did not detect the USB device or an installation failure occurred during the initial installation. If you are in the middle of a software installation, follow the instructions on the software installation window to complete the installation process.
Try to print. If these steps resolved the issue, you do not need to continue troubleshooting.

Step 3: Download and install the latest print driver

Go to Software and Driver Downloads, and then download the latest print driver.

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