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HP Customer Support - Knowledge Base

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HP PCs - Testing for Hardware Failures

This document is for HP PCs.
HP provides diagnostic software for testing hardware components on your computer and confirm hardware failures.
Start with the Fast Test to quickly identify hardware issues. If the test finds no errors but your computer still exhibits symptoms of a hardware problem, run the Extensive Test.
If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
note:
The graphics in this document might differ, depending on which version of the utility you are using.

Video of testing your HP computer hardware in Windows

Run the Fast Test (about 4 minutes)

Open HP PC Hardware Diagnostics and run the Fast Test.
  1. In Windows, search for and open the HP PC Hardware Diagnostics for Windows app.
    If this app is not on your computer, download the latest version from the HP Hardware Diagnostics website.
  2. On the main menu, click System Tests.
  3. Click the System Fast Test tab.
  4. Click Run once.
    While the test is running, the time remaining and test result for each component displays on the screen.
  5. If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
    If no system component failed, run the Extensive Test.

Installing HP PC Hardware Diagnostics

The HP PC Hardware Diagnostics are available in two versions. The Windows version is for use in Windows. The UEFI version is for use when Windows won't start.

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