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HP Desktop PCs - Wired Keyboard Troubleshooting (Windows 10, 8)

This document is for HP and Compaq desktop computers with Windows 10 or Windows 8.
Use this information to troubleshoot common keyboard problems.
note:
If you do not see the symptom of your malfunctioning keyboard in this document and your keyboard is wireless, go to Wireless Keyboard and Mouse Connection Issues for more information.

Before you begin troubleshooting

Before troubleshooting your keyboard, complete the following steps:
note:
You can test the keyboard for key or hardware failures using HP Hardware Diagnostic tools that come with your computer. Go to HP PCs - Testing for Hardware Failures for more information.
  1. Some of the troubleshooting steps in this document require that you know how your keyboard connects to your computer. Find out what kind of wired keyboard you have by looking at the end of the keyboard cable and comparing it to the following images:
    Connector type
    Keyboard connector image
    USB
    USB keyboard connector type
    PS/2
    PS/2 keyboard connector type
  2. If the keyboard has stopped responding, find out if the problem is with the keyboard or with the software application you are using.
    • Windows 10: Press the Windows + A key, and note what happens.
      • If the Action Center opens, the keyboard is working and the software that you are using has stopped responding. Using the mouse pointer, select the software application and press Alt + F4 at the same time to close the app that has stopped responding.
      • If the Action Center does not open, the keyboard or operating system has stopped responding. See the Keyboard does not work section in this document to check the connections and synchronize the keyboard to the BIOS and Windows.
    • In Windows 8: Press the Windows + C key, and note what happens.
      • If the Charms menu opens, the keyboard is working and the software that you are using has stopped responding. Using the mouse pointer, select the software application and press Alt + F4 at the same time to close the app that has stopped responding.
      • If the Charms menu does not open, the keyboard or operating system has stopped responding. See the Keyboard does not work section in this document to check the connections and synchronize the keyboard to the BIOS and Windows.

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