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HP Printers - Use HP Digital Fax to Receive Faxes to a Computer or Email

This document is for HP fax-capable printers with HP Digital Fax.
Use HP Digital Fax to automatically save incoming faxes to your computer, a folder on the network, or forward them to an email account. This feature helps save paper and ink as an alternative to printing faxes, and can provide access to faxes when away from the printer. A traditional phone line (landline) connection is required to use HP Digital Fax.

Step 1: Prepare for the setup

To use HP Digital Fax, confirm the fax connection is set up, the HP software is installed, and that you have access to the folder where incoming fax files will be sent.
  • Set up the fax connection to the phone line: Confirm your printer is connected to your landline or digital telephone service and can send and receive faxes. Go to HP Printers - How to Fax for steps to set up your printer for faxing.
  • Install HP software and drivers: Go to 123.hp.com (in English) to install the full-feature software and driver package that includes HP Digital Fax.
  • Confirm administrator rights: The administrator computer needs a username and password, and if saving to a network, make sure the folder has full read and write access.
  • Computer must be on at all times: The destination folder's computer or server must be turned on and awake at all times. Faxes cannot be saved if the computer is off or in a hibernate state.
  • Load paper in the printer input tray: Make sure paper is loaded before you begin, and that it does not run out of paper.

Step 2: Run the Digital Fax setup tool

Run the guided HP Digital Fax Wizard or Digital Fax Archive tool in the HP software to set up Digital Fax.
note:
Available options during setup vary by printer model and how it connects to the computer. USB-connected printers can save faxes to a local folder only. Network-connected printers support saving to a folder on the network and fax to email.

Step 3: Test the setup

To test if the HP Digital Fax setup was successful, send a fax to 1-888-HPFaxme (1-888-473-2963 U.S.). The service sends a return fax within 5 to 7 minutes to your fax number contained in the fax header. After the fax is received, navigate to the folder you selected during the setup to view the fax, or check your email account if you set up fax to email.

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