HP Deskjet, Photosmart 5520 Printers - Unable to Print (Windows)

1. On the taskbar, click the Windows icon, and then click Devices and Printers.
   Right-click the printer icon, and then select See What's Printing.

1. On the taskbar, click the Windows icon, click Control Panel, and then click Printers.
   Double-click the icon for your printer to open the print queue.

1. On the taskbar, click Start, click Control Panel, and then double-click Printers and Faxes.
   Double-click the icon for your printer to open the print queue.

1. On the taskbar, click the Windows icon, and then click Devices and Printers.

1. On the taskbar, click the Windows icon, click Control Panel, and then click Printers.

1. On the taskbar, click Start, click Control Panel, and then double-click Printers and Faxes.

1. Pull out the paper tray, slide the paper-width guides outward, and then remove any other media that was previously loaded.
   Figure : Slide paper-width guide to its outermost position
   
   Load paper:
   • Insert a stack of paper into the input tray with the short edge forward and print side down.
     Figure : Insert stack of paper
     
   • Slide the stack of paper forward until it stops.
   • Slide the paper-width guides inward until they stop at the edges of the paper.
     Figure : Slide paper-width guide to the right
     

     note:

     If you pulled out the paper tray while loading, make sure you push it back in before you print.

   • Push the paper tray back in, and then open the paper tray extender.
     Figure : Slide paper-width guide to the right
     

1. Pull out the paper tray, slide the paper-width guides outward, and then remove any other media that was previously loaded.
   Figure : Slide paper-width guide to the left
   
   Load paper:
   • Insert a stack of photo paper into the paper tray with the short edge forward and print side down.
     Figure : Load photo paper in the tray
     
   • Slide the photo paper forward until it stops.
     Figure : Load photo paper in the tray
     

     note:

     If you are using photo paper that has perforated tabs, load the photo paper so that the tabs are closest to you.

   • Slide the paper-width guides inward until they stop at the edges of the paper.
     Figure : Slide paper-width guides inward
     

     note:

     If you pulled out the paper tray while loading, make sure you push it back in before you print.

   • Push the paper tray back in, and then open the paper tray extender.
     Figure : Slide paper-width guide to the right
     

1. Pull out the paper tray, slide the paper-width guides outward, and then remove any other media that was previously loaded.
   Figure : Slide paper-width guide to its outermost position
   
   Load envelopes:
   • Insert one or more envelopes into the center of the input tray, with the envelope flaps on the left and facing up.
     Figure : Graphic - Load a stack of envelopes into the main input tray
     
   • Slide the stack of envelopes forward until it stops.
   • Slide the paper-width guides inward until they stop at the edges of the envelopes.
   • Push the paper tray back in, and then open the paper tray extender.

1. On the taskbar, click the Windows icon, Control Panel, System and Security, and then Administrative Tools.
   Double-click Services.
   Right-click the Print Spooler, and then click Properties.
   On the General tab, next to Startup type, make sure that Automatic is selected.
   If the service is not already running, under Service status, click Start, and then click OK.

1. On the taskbar, click the Windows icon, Control Panel, System and Maintenance, Administrative Tools.
   Double-click Services.
   Right-click the Print Spooler service, and then click Properties.
   On the General tab, next to Startup type, make sure that Automatic is selected.
   If the service is not already running, under Service status, click Start, and then click OK.

1. On the taskbar, click Start, and then right click My Computer.
   Click Manage, and then click Services and Applications.
   Double-click Services, and then select Print Spooler.
   Right-click Print Spooler, and click Restart to restart the service.

1. On the taskbar, click the Windows icon, and then click Devices and Printers.

1. On the taskbar, click the Windows icon, click Control Panel, and then click Printers.

1. On the taskbar, click Start, click Control Panel, and then double-click Printers and Faxes.

note:

The printer might not support printing from a DOS application. Determine if the software application is Windows-based or DOS-based by checking the system requirements of the application.

1. On the taskbar, click the Windows icon or Start, and then click Programs or All Programs.
   Click Accessories, and then click Notepad.
   Type a few characters of text into Notepad.
   Click File, and then click Print.

1. On the taskbar, click the Windows icon, and then click Devices and Printers.
   Right-click Printer properties.

1. On the taskbar, click the Windows icon, click Control Panel, and then click Printers.
   Right-click the printer icon, and then select Properties.

1. On the taskbar, click Start, click Control Panel, and then double-click Printers and Faxes.
   Right-click the printer icon, and then select Properties.

1. On the taskbar, click the Windows icon, and then click Devices and Printers.
   Right-click Printer properties.

1. On the taskbar, click the Windows icon, click Control Panel, and then click Printers.
   Right-click the printer icon, and then select Properties.

1. On the taskbar, click Start, click Control Panel, and then double-click Printers and Faxes.
   Right-click the printer icon, and then select Properties.

• Product name (HP Photosmart 5520 series)
• Model number (located inside the cartridge door)
  Figure : Graphic - Locate model number
  
• The serial number of the printer (a 10-character code)
  The serial number is located on a sticker on the back or bottom of the printer. The serial number is the 10-character code on the sticker. It contains numbers and letters, but no dashes.