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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03284082

Version: 1

HP Notebook PCs - Stop Error or Igxprd32 Error Message With Windows XP

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 16-Apr-2012

Last updated : 16-Apr-2012

DESCRIPTION
Microsoft Windows XP generates an 'igxprd32' or a stop error when the following sequence happens:
  1. Right-click the Start button.
  2. Select Explore from the pop-up menu.
  3. Right-click My Computer to open another pop-up menu.
  4. Connect any USB device to the notebook.

sourceInformation

SCOPE
HP EliteBook 2560p Notebook PC
RESOLUTION
To resolve this issue, download and install the following SoftPaq.
Softpaq Description
Information
Download
Intel Video Driver and Control Panel
VERSION: 6.14.10.5394
Note: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/.

Hardware platforms affected : HP EliteBook 2560p Notebook PC

Operating systems affected : Microsoft Windows XP Professional Edition

Software affected : Not applicable

Support Communication Cross Reference ID : IA03284073

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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