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HP PCs - CD/DVD Drive Cannot Read Discs (Windows 10, 8)

This document is for HP and Compaq computers with a CD/DVD disc drive and Windows 10 or Windows 8.
When you load a disc into the CD/DVD drive, the disc does not run or play.
Step 1: Confirm if the disc is causing the issue
Check the disc for damage and confirm the disc is compatible with your computer.
  • Clean the disc and check for damage: Clean any dust or smudges from the disc with filtered water and a lint free cloth. If there is significant damage to the playing surface, replace the disc.
  • Test several different disc types: Load CDs and DVDs that are known to work in other disc players. If all discs of the same type do not play, make sure the drive supports that disc type.
  • Blu-ray or DVD movie discs do not play: Make sure the drive supports the disc type. If supported, install compatible movie playback software. Go to DVD playback options for Windows (in English) for more information.
  • Discs burned on a different computer do not play: Burn the disc again using another brand of blank disc. Use a lower (4x) burning speed, and confirm the burning session closed upon completion.
If the issue persists, go to the next step.
Step 2: Run the Hardware and Devices troubleshooter
If you are running Windows 10, skip to the next step. If you are running Windows 8, automatically identify and fix drive problems with the Windows troubleshooting tool.
  1. In Windows, search for and open Find and fix problems with devices.
    Hardware and devices troubleshooter in Windows 10
  2. Click Next to start the troubleshooter.
  3. Follow the instructions to fix any problems found, and then test a disc in the drive.
If the issue persists, go to the next step.
Step 3: Test the drive for a hardware failure
Over time, vibration, dust, and mechanical wear impact CD/DVD drive performance. Use the HP PC Hardware Diagnostics tool to test the drive for hardware issues.
  1. Turn off the computer.
  2. Press the power button to turn on the computer, and then immediately press the Esc key repeatedly until the Startup Menu opens.
    Startup Menu
  3. Press F2 to open the HP PC Hardware Diagnostics UEFI.
  4. Click Component Tests.
    Selecting Component Tests from the main menu
  5. Click Optical Drive, and then run all the available tests. Have a working CD or DVD available to complete the tests. Each test takes 1 to 2 minutes to run.
    Selecting Optical Drive in the Component Tests menu
  6. Follow any instructions to resolve any issues found, and then test a disc in the drive.
If the issue persists, go to the next step.
Step 4: Check the drive status in Device Manager
Confirm the drive is listed in Device Manager, and then reinstall the device to resolve any error states.
  1. Remove any disc from the drive.
  2. In Windows, search for and open Device Manager.
  3. Double-click DVD/CD-ROM drives to expand the category.
    Device Manager DVD/CD-ROM drives
  4. Right-click the drive name, and then select Uninstall device or Uninstall.
     Device Manager window, uninstall DVD/CD-ROM drive
  5. Click Uninstall or similar to confirm the uninstall.
  6. Close all open programs, and then restart the computer. Windows automatically configures the device.
  7. Test a disc in the drive.
If the issue persists, go to the next step.
Step 5: Enable AutoPlay
Enable the AutoPlay setting to automatically start discs when loaded.
  1. In Windows, search for and open Control Panel.
  2. Click Hardware and Sound, and then click AutoPlay.
  3. Select the Use AutoPlay for all media and devices setting.
     Autoplay window, Use AutoPlay for all media and devices
  4. Next to each DVD, Blu-ray, and CD type, click the drop-down menu, select Ask me every time, and then click Save.
     Select Ask me every time in the AutoPlay settings
  5. Test a disc in the drive.
If the issue persists, go to the next step.
Step 6: Restore the PC to an earlier state
Use System Restore to go back to a time when the drive played the disc. Go to Using Microsoft System Restore (Windows 10, 8) for additional information.

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