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HP Deskjet 3520 Printers - 'Out of Paper' Message Displays, Printer Does not Pick Up Paper

This document is for HP Deskjet 3520, 3521, 3522, 3524, 3526 and Deskjet Ink Advantage 3525 e-All-in-One printers.
An 'Out of paper' message displays on the control panel, and the printer does not pick up or feed paper. The printer might make noises as though it is printing, but paper does not move through the rollers.

Step 1: Reset the printer

Resetting the printer can clear a paper feed issue.
  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Unplug the power cord from the wall outlet.
  3. Wait at least 15 seconds.
  4. Plug the power cord back into the wall outlet.
  5. Reconnect the power cord to the printer.
  6. Turn the printer on.
Try to print. If the error persists, continue to the next step.

Step 2: Check the paper

Make sure the paper is in good condition.
  1. Remove the stack of paper from the tray.
  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.
    note:
    If you find obstructions in the paper path, skip to the section on cleaning the rollers.
  3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.
  4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.
  5. Tap the stack of paper on a flat surface to align the edges.
  6. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.
    note:
    You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.
Try to print. If the error persists, continue to the next step.

Step 3: Clean the paper feed and pick rollers

Dust, paper fiber, and other debris might accumulate on the paper feed and pick rollers and cause paper feed issues.
Try to print. If the issue persists, continue to the next step.

Step 4: Adjust the paper settings in the print driver

The printer might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver.
  1. Reload the paper you were using when the issue occurred.
  2. Return to the document you were trying to print when the issue occurred.
  3. Click File, and then click Print. The Print dialog box opens.
  4. Select your printer, and then click Properties or Preferences. The Properties or Preferences dialog box opens.
  5. Click the Paper/Quality tab.
  6. From the Paper Size drop-down, make sure that the selected option matches your paper size. For example, if you have legal paper loaded in your printer, select Legal.
  7. From the Media drop-down, select the paper type that matches the paper you have loaded in the printer.
  8. Click OK to apply the settings.
  9. Click OK from the Print dialog box to start the print job.
    • If the document prints, the issue is resolved, and there is no need to continue troubleshooting.
    • If the document prints on plain white paper, but not a special paper type, there is no need to continue troubleshooting. The problem is probably related to the paper that you tried to print on, or possibly a connectivity problem.
    • If the document does not print, continue with the next step.

Step 5: Service the All-in-One

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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