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HP Deskjet 2510 and Deskjet Ink Advantage 2515 All-in-One Printer Series - 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper

This document is for the HP Deskjet 2510, 2511, 2512, 2514, and Deskjet Ink Advantage 2515, 2516 All-in-One printers.
The printer does not pick up or feed the paper from the tray. The printer might make noises as though it is printing, but no paper moves through it.
Solution one: Load paper
Use the following steps to load paper into the printer.
Step 1: Load paper
  1. Raise the input tray.
    Figure : Raise the input tray
    Image: Raise the input tray
  2. Lower the output tray.
    Figure : Lower the output tray
    Image: Lower the output tray
  3. Pull out the tray extender.
    Figure : Pull out the tray extender
    Image: Pull out the tray extender
  4. Slide the paper width guide to its outermost position.
    Figure : Slide the paper width guide to its outermost position
    Image: Slide the paper width guide left
  5. Load a stack of U.S. letter or A4 size paper into the input tray, with the short edge first and the print side facing toward you. Slide the stack of paper in until it stops.
    Figure : Load paper
    Image: Loading paper
  6. Slide the paper width guide in until it rests against the edge of the paper.
    Figure : Slide in the paper width guide
    Image: Slide the paper width guide right
Step 2: Continue the print job
After the paper is loaded, click OK on the computer screen, or any button on the printer except the Cancel () button to continue printing. To cancel the print job, click Cancel Print on the computer screen or press the Cancel () button on the control panel.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution two: Reset the printer
Sometimes, resetting the printer can clear a paper feed issue. Follow these steps to perform a reset.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
Step 2: Print a test page
Follow these steps to print a test page.
  1. Load letter, A4, or legal unused plain white paper into the input tray.
  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.
  3. Release both buttons. The test page prints.
    Figure : Sample test page
    Image: Test page
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution three: Check the condition of the paper, and then reload it
Paper feed issues might result from using ripped, dusty, curled, wrinkled, or bent paper. The quality of the paper can also make a difference. Use these guidelines to help avoid the issue.
  • Use only good quality paper that meets printer specifications.
  • Store all paper in a dry, cool place. Paper feed issues occur more often in humid environments.
  • Do not print on paper that is already printed. The dampness of the ink can cause the paper to stick together.
  • Wait for the printer to complete a job or to display an Out of paper or Load Paper message before you reload the paper.
  1. Remove the stack of paper from the tray.
  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.
      note:
    If you find obstructions in the paper path, skip to the next solution.
  3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.
  4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The printer can only process one type of paper at a time.
  5. Tap the stack of paper on a flat surface to align the edges.
  6. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.
      note:
    You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your printer.
  note:
To purchase paper in the United States and Canada, go to HP Home & Home Office.
  1. Raise the input tray.
    Figure : Raise the input tray
    Image: Raise the input tray
  2. Lower the output tray.
    Figure : Lower the output tray
    Image: Lower the output tray
  3. Pull out the tray extender.
    Figure : Pull out the tray extender
    Image: Pull out the tray extender
  4. Slide the paper width guide to its outermost position.
    Figure : Slide the paper width guide to its outermost position
    Image: Slide the paper width guide left
  5. Load a stack of U.S. letter or A4 size paper into the input tray, with the short edge first and the print side facing toward you. Slide the stack of paper in until it stops.
    Figure : Load paper
    Image: Loading paper
  6. Slide the paper width guide in until it rests against the edge of the paper.
    Figure : Slide in the paper width guide
    Image: Slide the paper width guide right
Step 3: Print a test page
Print a test page to make sure that the hardware functions correctly.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution four: Remove any loose paper, debris, or foreign objects from the tray
Follow these steps to remove any loose paper, debris, or foreign objects from the tray, and then print a test page.
Step 1: Remove any loose paper, debris, or foreign objects from the tray
  1. Press the Power button to turn off the printer.
  2. Disconnect the USB cable from the rear of the printer.
  3. Disconnect the power cord from the rear of the printer.
      warning:
    You must disconnect the power cord before you reach inside the HP printer to avoid risk of injuries or electric shock.
  4. Remove any loose sheets of paper from the input tray.
  5. Look inside the input tray, and then remove any foreign materials such as paper clips, debris, or other objects that might have fallen inside.
      note:
    You might need a flashlight to illuminate the area.
    Figure : Look inside the input tray, and remove any foreign objects or debris
    Image: Look inside input tray.
  6. Use your fingers to move the pick mechanism located inside the input tray, and then remove any foreign objects or debris.
    Figure : Move the pick mechanism inside the input tray, and remove any foreign objects
    Image: Move the pick mechanism inside the input tray.
      caution:
    Make sure that there are no foreign materials that remain inside the input tray as this could result in further paper jams or damage to the printer.
  7. Tilt the printer on its side, move the pick mechanism, and then remove any debris. Debris might fall out of the printer.
    Figure : Tilt the printer on its side, move the pick mechanism, and then remove any foreign objects found
    Image: Tilt the printer on its side, move the pick mechanism, and then remove any foreign objects found.
  8. If debris does not fall out, look inside the input tray, and then remove any foreign materials such as paper clips or other objects that might have fallen inside.
  9. Return the printer to its normal position.
    Figure : Return the printer to its normal position
    Image: Turn the printer to its normal position.
  10. Connect the power cord to the printer, and then press the Power button to turn on the printer.
Step 2: Print a test page
Print a test page to make sure that the hardware functions correctly.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution five: Clean the paper pick rollers
Dust or paper residue on the rollers inside the printer can cause paper feed issues.
Step 1: Clean the paper pick rollers
Follow these steps to clean the rollers.
  1. Gather the following materials:
    • A clean, lint-free swab that will not come apart or leave fibers.
    • Distilled, filtered, or bottled water (tap water might damage the product).
  2. Press the Power button () to turn off the product.
  3. Disconnect the power cord from the back of the product.
  4. Raise the input tray.
    Figure : Raise the input tray
    Graphic: Raise the input tray
  5. Pull the input tray guard back and hold it so you can look inside the input tray.
      note:
    If your printer does not have an input tray guard, skip to the next step.
    Figure : Holding input tray guard
    Image: Holding input tray guard
  6. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
    Figure : Paper pick rollers
    Photo: paper pick rollers
  7. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the cloth.
  8. Press the swab against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
  9. Allow the rollers to dry for 10 or 15 minutes.
  10. Reconnect the power cord to the back of the product.
  11. If the HP product does not turn on, press the Power button ().
Step 2: Print a test page
Print a test page to make sure that the hardware functions correctly.
  • If the test page prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.
  • If the test page prints, but the original document does not, continue to the next solution in this document.
  • If the test page does not print, try printing the report again. Listen for the rubber paper-pick rollers; you should be able to hear them rotating. Then, try slowly pushing the paper farther in until the roller engages to pick up the paper. Be careful not to push the paper in too far, which can cause paper jams.
  • If the test page does not print when slowly pushing the paper farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the printer.
  • If the test page prints when slowly pushing the paper farther in, try printing the original document again. The paper might not have been loaded far enough into the printer. If the issue is resolved, there is no need to continue troubleshooting.
  • If the paper only feeds through the printer when you slowly push it farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the printer.
Solution six: Use automated utilities to clean the printer rollers and clean ink smears
Cleaning the printer's paper feed rollers with an automated utility can help the printer rollers to function correctly.
Step 1: Use an automated utility to clean the printer rollers
Use an automated utility to clean the printer's paper feed rollers.
  1. Press the Power button to turn on the printer.
  2. Remove any paper from the input tray.
  3. Press and hold the Power button, press the Cancel button () three times, press the Scan button () seven times, and then release the Power button.
    The printer makes noise for about one minute.
  4. Wait until the printer stops making noise completely before you continue to the next step.
Step 2: Use an automated utility to clean ink smears
Cleaning ink smears can help the printer rollers function correctly and optimize print quality.
  1. Press the Power button to turn on the printer.
  2. Load paper in the input tray.
  3. Press and hold the Power button, press the Cancel button () three times, press the Scan Button () eight times, and then release the Power button.
    The printer feeds one page, and makes noise for about one minute.
  4. Wait until the page is ejected from the printer before you continue to the next step.
Step 3: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.
Solution seven: Adjust the paper settings in the print driver
The printer might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver. This feature of the printer helps to avoid wasting ink and paper if the paper is not what you expected.
  1. Return to the document you were trying to print when the issue occurred.
  2. In the application you are printing from, click Print.
  3. Select your printer, and then click Properties or Preferences. The printer Properties dialog box opens.
  4. Click the Paper/Quality tab.
  5. From the Media drop-down, select the paper type that matches the paper you have loaded in the printer.
  6. Click the Advanced tab. The Advanced Options dialog box opens.
  7. From the Paper/Output drop-down, make sure that the selected option matches your paper size. For example, if you have legal paper loaded in your printer, select Legal 8.5x14in.
  8. Click OK, and then click OK again to apply the settings.
  9. Click OK from the Print dialog box to start the print job.
  • If the document prints, the issue is resolved, and there is no need to continue troubleshooting.
  • If the document prints on plain white paper, but not a special paper type, there is no need to continue troubleshooting. The problem is probably related to the paper that you were trying to print on, or possibly a connectivity problem. Review the 'Cause' and 'Experiencing frequent or recurring paper feed issues?’ sections at the beginning of this document to check other possibilities.
  • If the document does not print, continue with the next solution.
Solution eight: Service the printer
If you have tried all of the previous solutions and the printer does not print a self-test page, service the printer.

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