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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Scanjet Enterprise 8500 fn1 Document Capture Workstation - Initialization or hardware problems

Check the Ethernet connection
  1. Ensure that the Ethernet cable is firmly connected between the product and a router, Ethernet jack, or Ethernet switch.
  2. If the Ethernet cable is connected to a network router or Ethernet switch, try connecting it to a different port on the router or switch.
  3. Press the Power button to turn off the product, wait 30 seconds, and then press the Power button again to turn on the product.
Check that the product has power
The power cable is connected between the product and a power outlet.
  • Ensure that the power cable is securely connected between the product and a live electrical outlet.
  • If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on.
  • Ensure that the product is receiving power.
    • Check that the green LED on the power supply case is on.
    • If the green LED is not on, ensure that power is available to the power outlet or surge protector that the power supply is plugged into.
    • If power is available to the power outlet or surge protector but the green LED is still not on, the power supply might be defective. Contact www.hp.com/support for assistance.
If the problem persists after verifying the above items, follow these steps:
  1. Press the Power button to turn off the product, and then disconnect the power cable.
  2. Wait 30 seconds.
  3. Reconnect the power cable, and then turn on the product.
Reset the product
If you receive an error message similar to Scanner initialization failed or Scanner not found when trying to use the product, you should reset the product.
To reset the product, follow these steps:
  1. Press the Power button to turn off the product, and then disconnect the power cable.
  2. Wait 30 seconds.
  3. Reconnect the power cable, and then press the Power button.

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Country/Region: Flag United States

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