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HP Customer Support - Knowledge Base

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  • Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    - HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.


    - If your computer is not compatible for upgrade to Windows 10, we can help to find the perfect computer for you. Check our Weekly deals!

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HP ENVY and Photosmart Printers - eFax Service Retired

This document is for HP ENVY and Photosmart printers that included eFax.
Due to changes to HP Web Services support and to the eFax service (a non-HP offering), eFax is no longer available with the following HP printers that the service came with.
  • HP ENVY 110, 111, and 114 e-All-in-One Printers (D411)
  • HP Photosmart 6520, 6521, and 6525 e-All-in-One Printers
  • HP Photosmart 7510 e-All-in-One Printers (C311a and C311b)
  • HP Photosmart eStation All-in-One Printers (C510a and C510c)
As a workaround, documents can be scanned and sent as email PDF attachments, use an online fax service, or check your app store for a faxing app.

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Country/Region: Flag United States

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