HP Photosmart Premium e-All-in-One Printers - The Printer Does Not Pick Up Photo Paper from the Photo Tray

Solution one: Reload the photo paper

Raise and hold the photo tray lid in the open position.
Slide the paper width guide to its outermost position.

Figure : Slide the paper width guide out
Remove all the photo paper from the photo tray.
Reload the photo paper into the right side of the paper tray. Make sure that the print side, or shiny side, faces down.

note:
If you want to use photo paper with perforated tabs, load the photo paper so that the tabs face you.

Figure : Load photo paper
Adjust the paper width guide so it rests against the stack of photo paper.

Figure : Adjust the paper width guide
Lower the photo tray lid.

Figure : Lower the photo tray lid
Try the print job again.

If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.

Solution two: Update the printer firmware

Important: The HP product must connect to a wireless network with an active Internet connection to receive updates. However, the product does not need to be connected to a computer.

From the product control panel, touch the Web Services icon (), and then touch Settings.
Touch Product Updates.
Touch Check for Product Updates to manually update the product.

note:
To set up automatic updates, touch Product Updates Settings, and then touch Automatically. If you chose not to update automatically, check for updates every week to make sure that you get the most out of your HP product.
If you have not previously updated the product, you might need to download an additional update. Repeat the previous steps to check for any additional updates.
When the message 'Your printer has the most current updates installed' displays on the control panel, touch OK.

If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.

Solution three: Change the print settings

Select your operating system, and then change your print settings.

Windows

Open the document that you want to print.
Click File, and then click Print. The Print window opens.
From the list of printers, click your product, if it is not already selected.
Click Printer Properties. Depending on the software program, the button might be Properties, Options, Printer setup, Printer, or Preferences. The printer properties window opens.
Click Printing Shortcuts, and then click the shortcut for printing photographs.
From the Paper source drop-down list, click the photo tray.
From the Paper sizes drop-down list, click the paper size.
From the Paper type drop-down list, click the applicable photo paper type.
Click OK, and then click OK again to print the document.

Mac OS X

Open the document you want to print.
On the File menu, click Page Setup.
Select the product from the Format for drop-down list.
Select the applicable paper size from the Paper Size drop-down list, and then click OK.
On the File menu, click Print to open the Print dialog box.
If necessary, change any settings for Paper type and Paper source, and then click OK or Print.

If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.

Solution four: Service the All-in-One

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

HP Photosmart Premium e-All-in-One Printers - The Printer Does Not Pick Up Photo Paper from the Photo Tray

Video of what to do if the printer does not pick up or feed paper

Causes

Solutions