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HP Designjet L26500 Printer Series - Front-panel error messages

Under certain circumstances, a front-panel error message appears. Follow the advice in the Recommendation column to resolve the error.
If an error message appears on the front panel that is not included in this list, and you are in doubt of the correct response, call your service representative. See When you need helpWhen you need help.
Text messages
Message
Recommendation
[Color] cartridge has expired
Replace the cartridge. See When you need helpWhen you need help.
[Color] cartridge is missing
Insert a cartridge of the correct color. See When you need helpWhen you need help.
[Color] cartridge is out of ink
Replace the cartridge. See When you need helpWhen you need help.
[Color] printhead #[n] error: not present
Insert the correct printhead. See When you need helpWhen you need help.
[Color] printhead #[n] error: please remove
Remove the incorrect printhead and insert a new printhead of the correct type (color and number). See When you need helpWhen you need help.
[Color] printhead #[n] error: replace
Remove and reinsert the same printhead, or try cleaning the electrical connections. See Clean the electrical connections on a printheadClean the electrical connections on a printhead. If the problem persists, remove the non-functional printhead and insert a new printhead. See Replace a printheadReplace a printhead.
[Color] printhead #[n] error: reseat
Remove and reinsert the printhead; try cleaning the electrical connections. See Clean the electrical connections on a printheadClean the electrical connections on a printhead. If necessary, insert a new printhead. See Front panel recommends reseating or replacing a printheadFront panel recommends reseating or replacing a printhead.
[Color] printhead #[n] out of warranty
The printhead's warranty has ended, because of the length of time it has been in operation or because of the volume of ink used. See the Legal Information.
[Color] printhead #[n] warranty warning
The printhead's warranty may be invalidated by the use of non-HP ink. See the Legal Information.
[Warning] internal failure: Unable to create print
The internal print files are not available in the printer. Load the internal print files through the Embedded Web Server.
Cable is disconnected. Repair ink maintenance kit
At the front panel, select the icon, then select Repair ink mainten. kit, and follow the instructions on the front panel.
Clean OMAS or disable it at the RIP
Either the substrate-advance sensor is covered with dried ink or dust and needs to be cleaned, or the current substrate is not supported by the substrate-advance sensor, and you are advised to disable it for this substrate.
Ink maint kit almost full
Make sure that you have a new ink maintenance kit available.
Ink maint kit full
Replace the ink maintenance kit. See Replace the ink maintenance kitReplace the ink maintenance kit.
Ink maintenance kit is not correct. Repair
The ink filter cover is open. Close it.
Ink maintenance kit not installed
The installation of the ink maintenance kit has been cancelled. To complete the installation, see Replace the ink maintenance kitReplace the ink maintenance kit.
IO error
Restart the printer. If the problem persists, call your service representative. See When you need helpWhen you need help.
IO warning
Try again; if the problem persists, call your service representative. See When you need helpWhen you need help.
PDL Error: Ink system not ready
Clean the printheads. See Clean the printheadsClean the printheads.
PDL Error: Job clipped
The image is too large for the substrate or for the printer. Load larger substrate if possible, or reduce the image size.
PDL Error: memory full
Restart the printer and try resending the job; if necessary, reduce the complexity of the job.
PDL Error: out of substrate
Load more substrate.
PDL Error: parsing error
The print job is unintelligible to the printer. Try to recreate and resend it. Check your cable connections.
PDL Error: print mode error
The substrate type or print quality specified for the job are incorrect. Change the loaded substrate type or the print settings.
PDL Error: printing error
Try sending the job again.
PDL Error: virtual memory full
Restart the printer and try resending the job; if necessary, reduce the complexity of the job.
PH cleaning kit almost full
Make sure that you have a new printhead cleaning kit available.
PH cleaning kit full
Replace the printhead cleaning kit. See Replace the printhead cleaning kitReplace the printhead cleaning kit.
Replace [color] cartridge
Replace the cartridge. See When you need helpWhen you need help.
Reseat [color] cartridge
Remove and reinsert the same cartridge. See When you need helpWhen you need help.
Update: failed. Invalid file
Make sure that you have selected the correct firmware update file. Then try again to perform the update.
Under certain circumstances, a front-panel numeric error message appears. Follow the advice in the Recommendation column to resolve the error.
If an error message appears on the front panel that is not included in this list, turn off the printer and then turn it back on. If the problem persists, call your service representative. See When you need helpWhen you need help.
Numeric error messages
Error code
Recommendation
15.01:00
The printer is unable to warm up within a preset time limit. Check that the ambient temperature and input voltage are within printer specifications. If the problem persists, call your service representative. See When you need helpWhen you need help.
15.02:00
The printer is unable to cool down within a preset time limit. Check that the ambient temperature is within printer specifications. Check that all fans are working and unblocked. If the problem persists, call your service representative. See When you need helpWhen you need help.
15.03:00
Excessive heat in the drying module. Check that all fans are working and unblocked. If the problem persists, call your service representative. See When you need helpWhen you need help.
15.04:00
Insufficient heat in the drying module. Check that the ambient temperature is within printer specifications. If the problem persists, call your service representative. See When you need helpWhen you need help.
15.05:00
Infrared sensor error. Check that all fans are working and unblocked. If the problem persists, call your service representative. See When you need helpWhen you need help.
15.06:00
The drying module has been operating at maximum power for too long. Check that the ink quantity is not too high. Check that the ambient temperature is within printer specifications. If the problem persists, call your service representative. See When you need helpWhen you need help.
16.01:00
The printer is unable to warm up within a preset time limit. Check that the ambient temperature and input voltage are within printer specifications. If the problem persists, call your service representative. See When you need helpWhen you need help.
16.02:00
The printer is unable to cool down within a preset time limit. Check that the ambient temperature is within printer specifications. Check that all fans are working and unblocked. If the problem persists, call your service representative. See When you need helpWhen you need help.
16.03:00
Excessive heat in the curing module. Check that all fans are working and unblocked. If the problem persists, call your service representative. See When you need helpWhen you need help.
16.04:00
Insufficient heat in the curing module. Check that the ambient temperature is within printer specifications. If the problem persists, call your service representative. See When you need helpWhen you need help.
16.05:00
Infrared sensor error. Check that all fans are working and unblocked. If the problem persists, call your service representative. See When you need helpWhen you need help.
16.06:00
The curing module has been operating at maximum power for too long. Check that the ink density is not too high. Check that the ambient temperature is within printer specifications. If the problem persists, call your service representative. See When you need helpWhen you need help.
21:03
Turn off the printer using the front panel and the power switch at the rear. Disconnect the power cords. Reconnect the power cords and turn the printer on again. If the problem persists, call your service representative. See When you need helpWhen you need help.
21.2:10
Printhead cleaning cartridge error. Turn the printer off, remove the printhead cleaning cartridge and check whether the cloth can be manually advanced by using the white gears on its right-hand side. If so, reinsert it. If not, try a new printhead cleaning cartridge. Turn the printer on. If the problem persists, call your service representative. See When you need helpWhen you need help.
24:03
The setup procedure has not been completed. Restart the printer, then restart the setup procedure from the beginning.
26.n:01 (where n = the ink cartridge number)
Remove the ink cartridge and reinstall it in the printer. If the error persists, replace the cartridge with a new one. If the problem persists, call your service representative. See When you need helpWhen you need help.
29:01
The printhead cleaning cartridge is not inserted correctly. Open the printhead cleaning cartridge door on the right side of the printer, make sure that the printhead cleaning cartridge is correctly seated, then close the door. If the problem persists, replace the printhead cleaning cartridge. If the problem persists, call your service representative. See When you need helpWhen you need help.
32:01
The take-up reel is disconnected. If you want to use the take-up reel, turn off the printer and ensure that all take-up reel cables are connected (sensor cables, printer cable). If you do not want to use it, you may need to unload the substrate manually from the take-up reel. Remember to cut the paper first, either manually or by pressing the Move substrate key.
32:01.1
This error occurs when there is a small amount of substrate printed, less than 79 in (200 cm) long. Check that there is no obstacle between the take-up reel optical sensors; that the substrate is attached to the take-up reel spindle; and that the take-up reel switch is in the correct position. If necessary, use the take-up reel arrow keys to wind the substrate; then press OK to resume printing.
32:01.2
This error occurs when there is a small amount of substrate printed, less than 70 in (178 cm) long. The take-up reel sensor detects that the loop shaper is (incorrectly) at the bottom of its path, even though the spindle motor has been rotating for more than 3 seconds. The most probable cause of this error is that you have forgotten to set the switch direction or tape the substrate to the spindle core, when the substrate reaches the floor and blocks the take-up reel's infrared sensors. Check that there is no obstacle between the take-up reel optical sensors; that the substrate is attached to the take-up reel spindle; and that the take-up reel switch is in the correct position. If necessary, use the take-up reel arrow keys to wind the substrate; then press OK to resume printing.
32:02
This error occurs during printer initialization, to warn you that the take-up reel has been disconnected while the printer was turned off. It also occurs if you try to enable the take-up reel, but it is not connected to the printer. Connect the take-up reel to the printer and press OK to continue.
41:03
Turn off the printer using the front panel and the power switch at the rear. Disconnect the power cords. Open the window and check for any visible obstacles restricting the movement of the drive roller. If there is a wrinkled mass of substrate in the substrate path, lift the substrate adjustment lever and clear the obstruction. Reconnect the power cords and turn the printer on again. If the problem persists, call your service representative. See When you need helpWhen you need help.
42:03
Turn off the printer using the front panel and the power switch at the rear. Disconnect the power cords. Open the window and check for any visible obstacles restricting the movement of the printhead carriage. If there is a wrinkled mass of substrate blocking the carriage, lift the substrate adjustment lever and clear the obstruction. Reconnect the power cords and turn the printer on again. If the problem persists, call your service representative. See When you need helpWhen you need help.
44:10
The waste management fan has failed.
44.1:01
The waste management system cable is disconnected; the cable from the printer cover to the interconnect could be disconnected too.
44.2:01
A switch has failed. Check the waste management system: the ink tube assembly should be connected and the ink filter door closed.
44.3:00
There is a short circuit in the waste management system cable, and perhaps also in the interconnect.
44.4:01
There is noise in the signal of the waste management system. Check that the connector is properly connected.
46:03
Turn off the printer using the front panel and the power switch at the rear. Disconnect the power cords. Reconnect the power cords and turn the printer on again. If the problem persists, call your service representative. See When you need helpWhen you need help.
61:01
The file format is incorrect and the printer cannot process the job. Try the following remedies:
  • Turn off the printer by using the Power key on the front panel and the power switch at the back of the printer. Disconnect the power cord, then reconnect the power cord and turn on the printer.
  • Make sure that the RIP supports the printer and that the printer driver is installed in the RIP.
  • Resubmit the file to the printer.
  • Check that your printer firmware is up to date. See Firmware updateFirmware update.
  • Check that you are using the latest version of your RIP.
If the problem persists, call your service representative. See When you need helpWhen you need help.
61:09
The RIP is unable to communicate with the printer. Check that all relevant cables are properly connected, and check whether the RIP has displayed any error message.
63:04
An input/output problem has occurred with the network card. Try the following remedies:
  • Make sure that the network cable is correctly connected to the network card.
  • Check that your printer firmware is up to date. See Firmware updateFirmware update.
If the problem persists, call your service representative. See When you need helpWhen you need help.
63:05
The job is reaching the printer too slowly. The printer cancels the job if there are long pauses of more than 20 s. Try the following remedies:
  • Make sure that a 1 Gigabit Ethernet card is correctly installed in the computer with the RIP.
  • Check the RIP for any error messages. Check that the computer with the RIP is working correctly and has the minimum specification required by the RIP. Check that the hard disk is neither full nor excessively fragmented.
  • Check whether the option RIP while printing is enabled. This option can cause slow printing if the computer is not sufficiently powerful.
  • Try reducing the resolution of the job or increasing the number of passes.
73:03
Turn off the printer using the front panel and the power switch at the rear. Disconnect the power cords. Reconnect the power cords and turn the printer on again. Check that the printer has the latest firmware version. If not, update the firmware to the latest version. If the problem persists, call your service representative. See When you need helpWhen you need help.
74:01
An error occurred when uploading the firmware update file. Try the following remedies:
  • Turn off the printer by using the Power key on the front panel and the power switch at the back of the printer. Disconnect the power cord, then reconnect the power cord and turn on the printer.
  • Try again to upload the firmware update file to the printer. See Firmware updateFirmware update.
If the problem persists, call your service representative. See When you need helpWhen you need help.
76:03
A “disk out of space” has occurred. Try the following remedies:
  • Turn off the printer by using the Power key on the front panel and the power switch at the back of the printer. Disconnect the power cord, then reconnect the power cord and turn on the printer.
  • Resubmit the file to the printer.
If the problem persists, call your service representative. See When you need helpWhen you need help.
77:04
An Embedded Web Server internal software error has occurred. Try the following remedies:
  • Turn off the printer by using the Power key on the front panel and the power switch at the back of the printer. Disconnect the power cord, then reconnect the power cord and turn on the printer.
  • Check that your printer firmware is up to date. See Firmware updateFirmware update.
If the problem persists, call your service representative. See When you need helpWhen you need help.
78.1:04
The printer has no substrate preset for this substrate. Follow the firmware upgrade procedure to update the printer with the latest substrate presets.
78.2:01
The end of roll has been detected. If this is not the case, unload and reload the substrate.
81:01, 81:03
Open the printer window and make sure that there are no obstacles restricting the movement of the drive roller. If the substrate has jammed and is restricting the movement of the drive roller, see The substrate has jammedThe substrate has jammed. If the problem persists, call your service representative. See When you need helpWhen you need help.
82:01
There may be a substrate jam, or a dirty carriage reflector. Try cleaning the carriage reflector; if the problem persists, see The substrate has jammedThe substrate has jammed.
86:01
Open the window and check for any visible obstacles restricting the movement of the printhead carriage. If there is a wrinkled mass of substrate blocking the carriage, lift the substrate adjustment lever and clear the obstruction. If the problem persists, call your service representative. See When you need helpWhen you need help.
98:03
One or more printheads is malfunctioning; use the printhead status plot to find out which. See Use the printhead status plotUse the printhead status plot.

Printer logs

If you go to the front panel and select the icon, then Printer logs, you can choose to display on the front panel a log of recent system errors, warnings, or printhead or ink cartridge events.

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