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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP LaserJet Enterprise and HP LaserJet Pro - Setup 'HP ePrint via email'

Introduction
To use HP ePrint, the LaserJet must be connected to a network, must be HP ePrint-capable, must be Web-enabled, and must be registered at HP Connected.
This document contains information about how to setup HP ePrint including how to enable ePrint- and Web-capability for an HP LaserJet Printer or MFP, and how to configure it to receive print jobs via email from a mobile device or laptop.
  note:
To set up HP ePrint, the printer must be connected to a network with an active internet connection. While the printer must be connected to a network to set up or use HP ePrint, the laptop or mobile device does not need to be connected to the network or to the printer in order to send print jobs.
For more information on supported file types, on supported email programs, or on how to use ePrint, go to Print with 'HP ePrint via email' (c02981758) (in English).
For information on other ways to print, go to HP ePrint and mobile printing solutions (c03793609) (in English).
What is HP ePrint?
HP ePrint is a free mobile printing feature from HP that allows you to print documents or photos over the Internet by sending them as email attachments directly from your email-capable device (laptop, netbook, notebook, phone, smartphone or other mobile device, etc.), to an email address assigned to a Web-connected HP printer.
With HP ePrint, you can print from any location at anytime without being restricted to your local wireless network. If you have access to the internet and can send an email, you can use HP ePrint.
For more information, go to the HP ePrint Support Center (www.hp.com/go/eprint).
Set up HP ePrint
Before you begin, make sure your printer supports HP ePrint and then follow the steps below in the order presented. If you are not sure if your printer supports HP ePrint, go to HP LaserJet - Printers that can use mobile printing solutions (c03839843) (in English).
Step one: Update the printer firmware
Some printers require a firmware update to enable compatibility with AirPrintTM. This ensures that the printer is up-to-date and has the most current functionality. If you have recently performed a firmware update, or if you have already set up the automatic updates feature, skip to the section Enable Web Services. Otherwise follow the steps in the order presented.
For instructions on how to update the printer firmware, go to Update firmware using a USB flash drive or the Embedded Web Server (EWS) (c03847902) (in English).
Step two: Enable Web Services
To use HP ePrint, you must first connect to HP Connected by enabling HP Web Services. The method used to perform these steps varies by HP printer.
  note:
HP LaserJet Pro printers can also enable Web Services from the control panel under the under the HP Web Services Icon by using the Network address found at the top of the control panel.
  1. In the EWS, click the HP Web Services tab.
  2. Click Enable Web Services and then wait for the process to complete.
      note:
    Enabling Web Services might take several minutes. If you see a green Remove Services button, then Web services is already enabled.
  3. Wait for the Web Services information page to automatically print. This usually takes a few minutes. The information page contains the printer code that you will need to register your HP product at the HP Connected in the next step.
      note:
    If the Web Services information page does not print, wait a few minutes, and then disable and re-enable Web Services. Follow the steps to disable Web Services the same way that you enabled it.
  4. If an information page does not automatically print after enabling Web Services, click Print Info Sheet.
  5. Select the Enable HP ePrint check box, and then click Apply to activate HP ePrint capability.
  6. If the email address is automatically generated, copy the email under the Product E-mail Address field and make note of the Printer code. If not, see the next step.
      note:
    The Printer code is valid for only 24 hours. If it expires, repeat the steps to enable HP Web Services, and then obtain a new code.
      note:
    To customize this email address, see section Customize the printer's email address (optional).
  7. If the email address is not automatically generated, register the printer at HP Connected.
    1. Go to HP Connected, create an account and login.
    2. Register the printer using the Printer Code to obtain the email address for the printer.
Step three: Register at HP Connected
You must register at HP Connected to obtain the email address unique to the printer. This email address is required to use ePrint via email.
  1. Go to HP Connected, and then click Sign Up.
  2. Complete the requested fields, click Yes, I have read and agree to the HP Connected Terms of Use, click Create Account, and then wait for the email confirmation.
  3. Check your email, open the email from HP Connected, and then click Confirm Email Address to open the HP Connected window.
  4. Click the Devices tab, and click Add Device.
  5. In the Add a Device dialog box, paste or type the printer code (the segment of the product e-mail address before the @ symbol) found on the Information Page that you printed previously, and then click Add.
      note:
    This code is valid for only 24 hours. If it expires, repeat the steps to enable HP Web Services, and then obtain a new code.
Configure HP ePrint
LaserJet Enterprise printers do not support configuration of HP ePrint from the control panel. Use HP Connected to manage print jobs, browse apps, and change HP ePrint settings including one or more of the following:
Customize the printer's email address (optional)
HP Connected generates a unique email address for your product, however, you can change this email address to one that is more personalized or easier to remember. To do this, follow these steps:
  note:
If you do not want to customize the email address now, you can choose to customize it at any time. To customize the email address, go to the HP Connected Printers page, and then click Change next to the printer's email address.
  1. On the You have successfully added your printer window, click Setup.
  2. In the Customize Printer Email Address window, type the email address in the dialog box. The email can be 6 to 30 characters, and can be a combination of letters, numbers, an underscore, and up to two dots.
  3. Click Check. HP Connected checks if the email address is available.
    • If the email address is available, click Save.
    • If the email address is not available, try to check for another email address, or select one of the suggested addresses, and then click Save.
Customize users that can send ePrint jobs to the printer (optional)
HP Connected lets you control who can e-mail print jobs to your HP printer from mobile- or network-connected devices. To do this, follow these steps to assign Allowed Senders by creating an Allowed Senders list:
  1. Log into your HP Connected account at HP Connected.
  2. On the HP Connected Printers page, click ePrint Settings. The ePrint Settings window opens.
  3. On the Allowed Senders tab, select Allowed Senders Only, and then click Save or OK.
  4. Type an allowed sender's email address in the dialog box, and then click Add Email. The email address is added to the Allowed Email Addresses list.
      note:
    You can allow up to 500 e-mail addresses to send print jobs to your printer. The printer will ignore e-mail from addresses that are not on your allowed senders list.
  5. To remove an email address from the Allowed Email Addresses list, click the () next to the email address in the Remove column.
  6. To send a confirmation email to the sender after the ePrint job prints successfully, select the check box next to the email address in the Email job status column.
Define security settings (recommended)
To help prevent the printer from printing unexpected documents, follow these steps to define the security settings:
  1. Go to HP Connected, and log into your account.
  2. Click Sign In, and enter your HP Connected credentials or sign up for a new account.
  3. Select your printer from the list, or click + Add printer to add it. To add the product, you need the printer code, which is the segment of the product email address that is before the @ symbol.
  4. Click ePrint Settings and then click the Allowed Senders tab.
  5. Click Allowed Senders Only, and add the email addresses from which you want to allow ePrint jobs.
Change default print settings (optional)
To customize or reconfigure default print settings for all ePrint jobs sent to this printer, follow these steps:
  1. Go to HP Connected, and log into your account.
  2. On the HP Connected Printers page, click ePrint Settings.
  3. Click Print Options and then modify the preferred settings.
For more information, go to the ePrint Support Center (www.hp.com/go/eprint).

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