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HP Officejet Pro 8600 Printers - Paper Jam Error

This document is for HP Officejet 8600 e-All-in-One printers.
During a print job, the printer stops feeding pages, and a Paper Jam error message displays on the printer control panel. This indicates that paper might be jammed inside the printer.
note:
Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

Video overview

The following video demonstrates how to clear a paper jam.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.

Step 1: Look for jammed paper

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.
  caution:
Trying to clear a paper jam from the front of the printer can damage the print mechanism. Gain access to and clear paper jams through the rear of the printer whenever possible.

Step 2: Check the carriage path with the carriage docked

Check the carriage path with the carriage docked in its station on the far-right side of the printer.
  1. Press the Power button to turn off the printer.
  2. Disconnect the power cord from the rear of the printer.
      caution:
    Do not reach into the ink cartridge access area when the printer is plugged into an electrical outlet.
  3. Place your fingers into the slot on the left side of the printer, and then pull to open the ink cartridge access door.
    Image: The slot on the side of the printer.
  4. Gently pull out any jammed or torn paper from inside the printer.
  5. Use a flashlight to check for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams are likely to occur.
    Image: Check for paper jammed in the carriage path
  6. Close the ink cartridge access door.
  7. Reconnect the power cord to the rear of the printer, and then turn on the printer.
  8. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Step 3: Check the carriage path with the carriage undocked

Check the carriage path with the carriage undocked from its station on the far-right side of the printer.
  1. Keep the printer turned on.
  2. Place your fingers into the slot on the left side of the printer, and then pull to open the ink cartridge access door.
    Image: The slot on the side of the printer.
  3. Wait for the carriage to move to the left side of the carriage path.
  4. Disconnect the power cord from the rear of the printer.
      caution:
    Do not reach into the ink cartridge access area when the printer is plugged into an electrical outlet.
  5. Grasp the carriage, and then try to move the carriage to the right and to the left sides of the printer.
    Image: Move the carriage.
  6. Move the carriage to the far-left side of the printer.
    If the carriage does not move freely, apply minimal pressure to the right side of the carriage, and then push the carriage to the left. Do this only if the carriage is not docked in its station on the far-right side of the printer.
  7. Look for and remove any obstructions along the far-right side of the carriage path, such as paper or debris.
  8. Use a flashlight to check for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams are likely to occur.
    Image: Check for paper jammed in the carriage path
  9. Move the carriage to the far-right side of the printer.
    If the carriage does not move freely, apply minimal pressure to the left side of the carriage, and then push the carriage to the right. Do this only if the carriage is not docked in its station on the far-right side of the printer.
  10. Look for and remove any obstructions along the far-left side of the carriage path, such as paper or debris.
  11. Close the ink cartridge access door.
  12. Reconnect the power cord to the rear of the printer, and then turn on the printer.
  13. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Try to print. If the error persists, continue to the next step.

Step 4: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

Step 5: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
    note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Step 6: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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