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HP Customer Support - Knowledge Base

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  • Information

    Think you need a hardware repair or want to check repair status? Try our HP repair center

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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    Audio or sound issues? Try our automated HP Audio check!

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    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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HP LaserJet M1319f Multi-Function Printer - A 'Load Paper Plain, Press [OK] for available media' Message Displays on the Control Panel and the Printer Does Not Pick Up or Feed Paper

Issue

A Load Paper Plain, Press [OK] for available media error message displays on the product control panel, and the product does not pick up or feed the paper from the tray. The product might make noises as though it is printing, but no paper moves through it.
Important: You must follow these solutions in the order presented to resolve the issue.

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Country/Region: Flag United States

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