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HP Customer Support - Knowledge Base

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  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP Notebook PCs - Wireless Network Connection Fails When Notebook is Switched to Battery Power

The computer will drop its wireless connection when it is unplugged from the AC adapter and starts using battery power. This happens because the power settings are configured to automatically reduce the power to the wireless network adapter, resulting in a smaller broadcast radius. When the broadcast radius falls outside the range of the access point's broadcast radius, the wireless adapter disconnects. Although the device manager can be set to turn off the wireless device to save battery power when the power level is low, this can cause the wireless device to quit while still operating on battery power.
To resolve this issue, adjust the power settings so that the wireless network adapter remains at full strength even when the computer switches over to battery power.

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Country/Region: Flag United States

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