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HP Customer Support - Knowledge Base

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HP Designjet Z6200 Photo Printer Series - Banding due to ink cartridge replacement while printing

Banding due to ink cartridge replacement while printing

Someone has removed an Ink Cartridge while the printer was printing, which has caused the printer to stop. If the user does not replace the Ink Cartridge immediately, when the printer starts to print again, a band will appear in the position where the printing restarted. This is because the wet ink interacts with the dried ink on the paper causing the band to appear. To solve the problem, try the following:
  • Do not remove an Ink Cartridge while the printer is printing. Only replace/remove Ink Cartridges between prints.
  • If the Ink Cartridge was replaced due to the “Empty” status on the Front Panel, then advise the customer to replace the Ink Cartridge when the “Very Low” status is showing on the Front Panel.
  • Reprint the file (without removing the Ink Cartridge).

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Country/Region: Flag United States

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