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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP G62-b31EO Notebook PC Product Specifications

Hardware
Software
Hardware
Product Name
G62-b31EO
Product Number
XX498EA
Microprocessor
2.53 GHz Intel Core i5-460M Processor
Microprocessor Cache
Level 3 cache 3 MB
Memory
4 GB DDR3 (2 x 2048 MB)
Memory Max
Supports up to 4 GB DDR3 memory
Video Graphics
Intel HD Graphics
Video Memory
up to 1696 MB total available graphics memory
Display
39.6 cm (15.6") diagonal High-Definition LED HP BrightView Display (1366 x 768)
Hard Drive
500 GB SATA Hard Disk Drive 5400 rpm
Multimedia Drive
SATA optical drive: LightScribe SuperMulti DVD±R/RW with Double Layer Support
Network Card
Integrated 10/100BASE-T Ethernet LAN
Wireless Connectivity
802.11 b/g/n
Sound
Altec Lansing speakers
Keyboard
Full size keyboard with One touch launch keys and Action keys
Pointing Device
Touch Pad with On/Off button and 2-way Scroll pad support
PC Card Slots
5-in-1 integrated Digital Media Reader for Secure Digital cards, MultiMedia cards, Memory Stick, Memory Stick Pro or xD Picture cards
External Ports
  • 1 VGA port
  • 1 stereo headphone-out
  • 1 microphone-in
  • 3 USB 2.0 ports
  • 1 RJ45 ethernet port
Dimensions
24.6 cm (L) x 37.4 cm (W) x 3.18 cm (min H) / 3.68 cm (max H)
Weight
Starting at 2.20 kg
Power
65 W AC Power Adapter
6-cell Lithium-Ion (Li-Ion) battery
What's In The Box
Webcam with Integrated Microphone (VGA)
Software
Operating System:
Genuine Windows 7 Home Premium 64-bit
Security and Support:
Recovery partition (including possibility to recover system
applications and drivers separately)
Optional re-allocation of recovery partition
Recovery CD/DVD creation tool
Symantec Norton Internet Security 2011 (60 days live update)
Notebook Help & Support
Multimedia:
HP Setup
HP Advisor
HP Support Assistant
Cyberlink DVD Suite
Cyberlink Power DVD
Cyberlink YouCam
Windows Live Applications
HP Games Console with hours of free game play
Norton Online Backup (30-day trial)
Productivity and Finance:
Microsoft Office 2010 preloaded (This PC is preloaded with reduced-functionality versions of Word and Excel that include advertising. Purchase an Office 2010 Product Key to activate full-featured Office software on this PC)
Internet Solutions:
Microsoft Internet Explorer
Windows Live Messenger
Adobe Reader
Adobe Flash Player

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now

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Country/Region: Flag United States

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