hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    Find Windows 11 and Windows 10 support help. Click here

  • Feedback

hp-concentra-wrapper-portlet

Actions
Loading...

Windows Mobile Device Center (WMDC) - No Longer Syncs with Outlook When 64-bit Outlook 2010 Is Installed on 64-bit Windows

Issue

Windows Mobile Device Center (WMDC) no longer syncs with Outlook when 64-bit Outlook 2010 is installed on 64-bit Windows.
WMDC also no longer syncs with Outlook if a Click-to-Run installation of Outlook is being used.
Upgrading 32-bit Outlook 2007 to 64-bit Outlook 2010 could also result in data loss during first sync with WMDC.
The WMDC will not be upgraded to work with 64-bit Outlook 2010 or Outlook Click-to-Run.

Solution

If the functionality of WMDC is needed and already installed 64-bit Outlook 2010 or Click-to-Run, uninstall Office 2010 and install the standard installation of 32-bit Office 2010.
Otherwise, install the standard installation of 32-bit Office 2010 to continue to use WMDC.
Reference link:
Also visit the section Outlook 2010 in the following link for information regarding the same:
Click here to access the information on "Microsoft Office 2010 FAQ/Readme" at http://office.microsoft.com/en-us/outlook-help/microsoft-office-2010-faq-readme-HA101793215.aspx.
note:
The above-mentioned URL will take you to a non-HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...