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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

    Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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An 'Out of Paper' Message Displays for HP Officejet 6500A e-All-in-One Printer Series

This document is for the HP Officejet 6500A e-All-in-One Printer Series.
The printer does not pick up or feed paper from the tray, and An 'Out of paper' message displays on the control panel. The printer might make noises as though it is printing, but no paper moves through it. Check the condition of the paper, make sure that the printer rests on a flat surface, adjust the paper settings in the print driver, and clean the paper feed rollers to resolve the issue. In some cases, you need to service the printer.
IMPORTANT: Try to print a self-test report after every solution even if the solution resolves the issue.

This video shows how to fix paper pick up issues in the HP Officejet 6500A printer


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