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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use our digital solutions like the Virtual Agent and Diagnostic Tools or your HP account for faster service. Instant Ink customers please visit instantink.com

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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A 'Carriage Jam' or '0X610000F6' Message Displays for HP Officejet 6500A e-All-in-One Printer Series

Issue

A 'Carriage Jam' or '0X610000F6' error message displays on the product. A paper jam might have previously occurred.
You might also experience the following symptoms:
  • The product won't print.
  • The print job stops unexpectedly.
IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

This video shows how to fix a carriage jam in the HP Officejet 6500A printer.


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Country/Region: Flag United States

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