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HP Customer Support - Knowledge Base

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    Audio or sound issues? Try our automated HP Audio check!

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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A 'Carriage Jam' or '0X610000F6' Message Displays for HP Officejet 6500A e-All-in-One Printer Series

Issue

A 'Carriage Jam' or '0X610000F6' error message displays on the product. A paper jam might have previously occurred.
You might also experience the following symptoms:
  • The product won't print.
  • The print job stops unexpectedly.
IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

This video shows how to fix a carriage jam in the HP Officejet 6500A printer.


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Country/Region: Flag United States

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