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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP Printers - 'Fatal Error' Displays During HP Software Installation (Windows)

This document is for HP printers released in 2009 and earlier and computers with Windows.
This document provides instructions for recovering from a 'Fatal Error' message when installing the HP printer software in Windows. Some 'Fatal Error' messages are also known as 'MSI' errors and usually include a four-digit numbered code, although the exact text of the error message varies.
Figure : Example of a Fatal Error message that includes a numbered code
Image: Example of a Fatal Error message with a numbered code
Refer to one of the following sections that best matches the error displayed on your computer.
Frequently asked questions (FAQs)
Review the following list of frequently asked questions about other fatal errors and workarounds.
You can install a basic driver to work around this issue instead of troubleshooting the error. With the basic driver, the printer still prints, but it might not perform all functions. For instance, if the printer has CD/DVD-printing capability, the printer will lose this function with a basic driver.
Follow these steps to use your printer without troubleshooting the error message.
  note:
This workaround does not resolve the issue, but it does provide a way for you to use your printer without further troubleshooting.
  1. If you have not already done so, close the error message window, and then cancel the installation.
  2. Restart the HP software installation, but this time select the Express or Minimal (basic) installation option instead of the Full or Recommended option.
  3. Follow the on-screen instructions to complete the software installation.

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