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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Printers - Uninstalling the Printer Software (Windows)

This document is for HP printers and computers with Windows.
Uninstall the HP print driver and software using the Windows Programs and Features tool, and then remove the printer from the list of installed devices.
Step 1: Uninstall your printer from Programs and Features
Remove your print driver and software using the Uninstall a program tool in Windows Programs and Features.
  1. If your printer connects to the computer with a USB cable, disconnect the cable from the printer.
  2. Search Windows for programs and features, and then click Programs and Features in the list of results.
  3. In the list of installed programs, click your HP printer name, and then click Uninstall or Yes.
  4. If a User Account Control message displays, click Yes.
  5. Follow the on-screen instructions to complete the software removal.
    If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed (in English) from the Microsoft website, and then try uninstalling again.
  6. After the software uninstall is complete, restart the computer.
Step 2: Remove the printer from the devices list
To complete the uninstall, remove the printer and any Windows print drivers from the Windows Devices and Printers list.
  1. Make sure the printer is turned on and in a ready state.
  2. If your printer connects to the computer with a USB cable, disconnect the cable from the printer.
  3. Search Windows for devices, then click Devices and Printers in the list of results.
  4. Right-click the icon for your printer , click Remove Device, then follow the on-screen instructions to complete the printer removal.
    If multiple icons exist for your printer, remove them all.
  note:
If the printer being removed is wireless and still active, Windows might automatically insert your printer into the device list. If so, simply ignore the extra device icon.
Step 3: Remove other HP software (optional)
Other HP icons might remain on the Windows desktop or in the Start menu. These are separate programs which might have installed during the initial printer software installation. If you no longer want to use these programs, follow the steps provided earlier in this document to uninstall them.

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