HP Customer Support - Knowledge Base




  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here



HP Remote Graphics Software - Overview

Product description

HP Remote Graphics Software (RGS) is a high-performance 3D or media-rich remote desktop connection protocol that delivers an exceptional remote desktop user experience for rich user environments that include video, web flash animations and graphics intensive applications. All applications run natively on the remote system and take full advantage of the compute and hardware graphics resources of the sending system.

Product features

Required system memory
512MB minimum
Required Processor
1.5 GHz or greater processor with SSE2 multi-media instruction extension
Required color display adapter
32-bit color display adapter
New functionalities
  • Advanced Video Compression for a significant reduction in network bandwidth usage.
  • Improved WAN performance with integrated HP Velocity technology.
  • The RGS sender and receiver are supported on Windows 7 Enterprise and Professional platforms.
  • The Windows receiver now supports file association with a MIME type. Files with the extension .rgreceiver are treated as RGS Receiver configuration files. When opened, the receiver is automatically started using the property values specified in the .rgreceiver file.
  • The Windows receiver has several per-session properties that allow the receiver to automatically connect to a specified sender using a specified username and password. PAM authentication is not supported. When connecting to a Linux sender the username and password properties are ignored.
  • The receiver has a new command line option "-config filename", which specifies the name of a RGS Receiver configuration file.
  • The default value of the property Rgsender.Network.IsListenOnAllInterfacesEnabled is now 1 (enabled). The default value of Rgsender.Network.Interface.0.IsEnabled is now 0. In addition to listening on all interfaces by default, the sender will listen on interfaces that are added or changed after the sender has started.
  • The sender and receiver include a lossless CODEC - JPEG-LS. The codec is selected with the property Rgsender.ImageCodec.Preferred=JPEG-LS.
  • The sender GUI for Linux senders now appears in the system tray instead of on the desktop.
  • Single Sign On does not require enabling Ctrl-Alt-Del to login.
  • The Linux receiver installer includes support for audio without manually building optional libraries.
  • The Linux sender installer disables the Composite extension as part of the X server configuration.
  • The Windows sender installer adds firewall exceptions for the sender.
  • The Windows sender/receiver support relative mouse moves for applications that manage the pointer location explicitly. The feature is toggled by the "g" hotkey on the receiver.
Standard features
  • Application transparency - HP RGS supports application transparency, which enables applications to be run on the Remote Computer, and accessed from the Local Computer, without modifications.
  • Graphics acceleration hardware - Performance is enhanced because the applications running on the Remote Computer use its graphics acceleration hardware.
  • HP compression/decompression algorithms - Proprietary, high-performance HP image compression/decompression algorithms enable real-time remote visualization that is visually lossless and highly interactive.
  • Selective screen updates - Only those portions of the screen which change are captured, compressed, and transmitted from the Remote Computer to the Local Computer, further improving performance.
  • Security - RGS supports many security features, including encryption of the pixel data sent from the Remote Computer to the Local Computer.
  • Collaboration - Multiple users can simultaneously connect to the same Remote Computer, allowing the users to view and interact with the same desktop session and applications.
Additional features
  • 3D application support - Users can interact with OpenGL 3D applications running on the Remote Computer. Direct3D applications can be used as well, provided they are not in full-screen mode. 3D applications use the full power of graphics acceleration hardware on the Remote Computer.
  • Remote USB - USB devices connected to the Local Computer can be attached to, and accessed by, the Remote Computer.
  • Remote audio - Smooth, continuous, low-latency, high-quality remote audio is transmitted from the RGS Sender to the RGS Receiver.
  • Audio follows focus - The RGS Receiver can be configured to enable audio for the session displayed in the Remote Display Window that currently has focus, and is muted for all other remote sessions/windows.
  • Directory mode - Directory mode enables the Receiver to look up a user’s pre-assigned computers from a file.
  • Easy login - Enables fewer authentication steps when connecting to an HP blade workstation running Windows XP Professional.
  • Single sign-on - Enables fewer authentication steps and automatic login and unlocking of the desktop when connecting to an HP workstation running Windows XP Professional.
  • Windows event logging - Network outages or loss of connectivity between a Receiver and Sender can leave a desktop session running without supervision. To safeguard running applications, customer-designed agents can monitor the status of connections to determine if termination of applications is required. Windows event logging provides a mechanism for agents to determine the status of the connection between the Receiver and Sender.
Supported VDI client virtualization software
  • VMware ESX 3.01, 3.02, 3.02 Update 1
  • ESX 3.03
  • ESX 3.5 Update 1, 2, 3, 4
  • ESX 4.0

Software overview

Operating system
  • Windows XP SP3, 32-bit, x64
  • Windows 7 Professional
  • Windows 8 Professional
  • RHEL v5.2-v6.3
  • SLED 11 SP2

Service and support

Technical support by phone is provided for this Software for 90 (ninety) days from the date of purchase. Support beyond this period is only provided through the purchase of a HP Care Pack which provides technical support for the use of RGS in any supported virtualized client environment. Technical support is also provided through a set of comprehensive solution support Care Packs for both HP's Blade PC and Blade Workstation solutions. Please contact your nearest HP office for further details.






Country/Region: Flag United States