Error:

Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

hp-support-head-portlet

Actions

HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions

hp-share-print-widget-portlet

Actions

Information

Need Windows 11 help?
Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

Feedback

hp-concentra-wrapper-portlet

Actions

HP Printers - Using HP Diagnostic Tools for HP Printers in Windows

This document is for HP printers and computers with Windows.

Use these free tools to help maintain your HP printer or fix common printing and scanning problems with a Windows PC.

note:
Go to HP Print and Scan Doctor for Windows (in English) for information about automatically fixing print and scan issues.

HP Print and Scan Doctor

HP Print and Scan Doctor is easy to use with guided solutions and instructions for resolving many types of printing and scanning problems.

Download and run the HP Print and Scan Doctor to automatically diagnose and resolve printer hardware and connection issues.

Go to Using HP Print and Scan Doctor (Windows) for more information.

Fix printing or scanning issues with HP Print and Scan Doctor

HP Support Assistant

HP Support Assistant is software designed to help you maintain and troubleshoot an HP computer or printer. Use it to read important messages, run diagnostics, troubleshoot problems, access product specifications, and even find out if your printer is still in warranty.

To open HP Support Assistant or see if it is already installed, search Windows for HP, and then click HP Support Assistant from the list of search results.

To download and install HP Support Assistant, even on a non-HP computer, go to HP Support Assistant (in English).

After installation, open HP Support Assistant, add your printer to the list of your devices, and then click the picture of your printer to access many helpful troubleshooting tools.

Main screen for HP Support Assistant showing a computer and a printer as installed devices

HP Support Assistant showing My Computer view with the Diagnostics and tool tab selected

HP Toolbox

Many HP printers come with HP Toolbox software. It is installed with the full feature printer software.

To open HP Toolbox, open it from your full feature printer software.

Search Windows for HP, and select the name of your printer or HP Solution Center from the list of search results.
Open HP Toolbox:
- If HP Printer Assistant opens and you have an HP LaserJet printer, click Tools, and then click Advance Settings.
- If HP Printer Assistant opens and you have an HP Inkjet printer, click the Print and Scan tab, and then click Maintain Your Printer.
- If you have HP Solution Center, click Tools from the main screen, and then click Printer Toolbox.
Explore the various options that are available for your printer model by clicking each tab.

The HP Toolbox window with the Device Services tab open

hp-feedback-input-portlet

Actions

hp-feedback-banner-portlet

Actions

hp-country-locator-portlet

Actions

Country/Region: Flag

United States

hp-detect-load-my-device-portlet

Actions

hp-hero-support-search

Actions

Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"