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HP LaserJet Printers - Cannot Install Printer Software (Windows)

This document is for HP LaserJet printers and computers with Windows.
While installing the printer software, installation unexpectedly stops without displaying a message.

Step 1: Restart the computer

Restart the computer, so that the print spooler service restarts.

Step 2: Make sure the print spooler service is running

The print spooler service temporarily stores files to be printed in a print queue and doles them out when the printer is ready to process each print job. If the print spooler service is not running when you try to install the printer software, it can cause installation problems where the software installer program stops without an error message or warning.
Restart the print spooler.
  1. Search Windows for view local services, and then click the View local services control panel setting in the list of results.
  2. Find the service named Print Spooler, and then make sure the print spooler status is Started.
    Figure : Example of the Printer Spooler service
    Printer Spooler service
    • If the print spooler service is started, skip to the step to install the printer software in this document.
    • If the print spooler is not started, continue to the next step.
  3. Right-click Print Spooler, and then click Properties.
  4. If the Startup type is set to Manual or Disabled, click the drop-down list, click Automatic, and then click Apply.
  5. Under Service status, click Start, and then click OK.
  6. Restart the computer again. When the computer restarts, continue to the next step.

Step 3: Install the printer software

If you were using the printer CD and were unable to install the software, download and install the latest software for your printer.
  1. Double-click the driver file with HP Easy Start in the name in the browser downloads bar or in the Downloads folder to start the installation.
    Figure : Example of the HP Easy Start file in the browser downloads bar
    Example of the HP Easy Start file in the  browser downloads bar
    Figure : Example of the HP Easy Start file in the Downloads folder
    Example of the HP Easy Start file in the Downloads folder
  2. Follow the on-screen instructions to complete the connection setup and driver installation.
  3. Return to the 123.hp.com page webpage to complete the printer registration and activation.

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