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HP Single-Function Printers - 'Out of Paper' Error Message Displays on the Computer, and the Printer Does Not Pick Up or Feed Paper

Issue

The computer displays an 'Out of paper' error message, and the product does not pick up or feed paper from the tray.
  Important: You must follow these solutions in the order presented to resolve the issue.

Solution one: Reset the product

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Unplug the power cord from the wall outlet.
  3. Wait at least 15 seconds.
  4. Plug the power cord back into the wall outlet.
  5. Reconnect the power cord to the printer.
  6. Turn the printer on.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Check the condition of the paper, and then reload it

  1. Replace any ripped, dusty, wrinkled, or bent paper.
    note:
    Use only plain, white, unused paper in the product until you resolve the issue.
  2. Make sure that all of the paper in the tray is the same size and type. Never load mixed types of paper at the same time.
  3. Tap the stack of paper on a flat surface to align the edges.
  4. Make sure that the stack of paper has at least 10 sheets and no more than 25 sheets of paper.
    note:
    Do not load too much paper in the product.
  5. Insert the stack of paper into the product, and then gently push the paper guides snugly against the paper. Make sure that the paper is fully inserted into the product.
  6. Try printing again. If the issue is not resolved, try loading different brands of paper and different types of paper, one type at a time. Then, try printing again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Adjust the paper settings in the print driver

The paper settings in the print driver must match what is loaded in the tray.
note:
These changes do not change the default print settings. The print settings return to default the next time the program opens.
  1. Open the document that you were trying to print when the issue occurred.
  2. Click File, and then click Print. The Print dialog box opens.
  3. Click the button that opens the Properties dialog box. Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.
  4. Click the tab that provides paper type and size settings. The tab might be Features or Paper/Quality.
  5. From the Size is drop-down menu, select the paper size that matches the paper in the tray.
  6. From the Type is drop-down menu, select the paper type that matches the paper in the tray.
  7. Click OK, and then click OK again to print the document.
note:
If the issue is resolved, and you want to print on another type of paper, load the new paper type, and then repeat the previous steps for the new paper.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Clean the paper rollers

Follow these steps to clean the paper rollers.
  1. Press the Power button () to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Remove the rear access door.
    HP products have different rear access doors. Some have one release tab, some have two release tabs, some have a knob to turn, and some have in-tray catches. Some also have automatic two-sided printing accessories (duplexers). Release the rear access door or duplexer as necessary, and then remove it to access the paper rollers for cleaning.
    Product with one rear access door release tab
    Product with two rear access door release tabs
    Illustration of removing the rear access door.
    Product with one rear access door release tab
    Product with in-tray catches
    Illustration of removing the rear access door.
    Illustration of in-tray catches
    Product with a rear access door release knob
    Product with a duplexer
    Illustration of a product with a release knob on the rear access door
    Illustration of a product with a duplexer.
  4. Wipe each paper roller with a lint-free cloth lightly moistened with distilled or bottled water. Rotate the rollers upward carefully to clean all the way around.
    Figure : Paper rollers
    Graphic: Paper rollers in the product.
  5. Allow the rollers to dry completely, and then replace the rear access door or duplexer.
    Slide the rear access door or duplexer into place, and then gently push it in until it clicks or snaps into place.
  6. Reconnect the power cord to the rear of the product.
  7. Try printing again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution five: Service the product

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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