HP Customer Support - Knowledge Base




  • Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

  • Feedback



Setting Up the Printer for a Wired or Wireless Network in Windows 7 for the HP Deskjet 6840 and 6980 Printer series, and Officejet Pro K550dtwn Printer


The drivers for your HP product are already included in the new Windows 7 operating system! You do not need to download drivers to use the product. The Windows 7 operating system on your computer contains a basic driver solution that you can use to install your product on a wired (Ethernet) or wireless network.
With a network installation of the basic Windows 7 driver, the buttons on the product do not function, and some of the advanced product features are not available. However, you can still print from a software program over the network.
Wired network installation: Follow only the instructions in "Step one for wired and wireless networks."
Wireless network installation: Follow the instructions in "Step one for wired and wireless networks" to complete a wired network installation. Then, continue to "Step two for wireless networks only" to switch from the wired network to a wireless network.

Step one for wired and wireless networks: Install the printer

  1. Disconnect any USB cable, if connected.
  2. Make sure you have a Category 5 Ethernet cable.
      Figure : Cable comparison
      Ethernet cable and telephone cable
    1. Ethernet cable
    2. Telephone cable (do not use)
    Although an Ethernet cable looks similar to regular telephone cable, each has a different plug and a different number of wires. The plug on an Ethernet cable (also called an RJ-45 connector) is wide, thick, and always has eight wires. The plug on a telephone cable is narrower and has between two and six wires.
  3. Connect the Ethernet cable to the Ethernet port on the product, and then connect the other end of the cable to an available port on the wired access point or router.
    Figure : Connect the Ethernet cable
  4. Connect the power cord to the product, and then plug it into an electrical outlet.
  5. Turn the product on.
  6. On the Windows taskbar, click the Windows icon ( ), click Devices and Printers, and then click Add Printer.
  7. Select Add a network, wireless, or Bluetooth printer.
  8. Under Manufacturer, click HP, and then click your product in the Printer list.
    If your product does not appear in the list, follow these steps:
    1. Click the Windows Update button to retrieve more drivers, and then wait for the list to finish updating.
    2. Look again for your product in the Printers list. It could appear for either HP or Hewlett-Packard in the list of Manufacturers.
  9. Select your product, and then click Next.
  10. Wait for the product to finish installing. The installer will prompt you for the following options:
    • Type a name for the product (optional).
    • Select whether to share the printer on the network.
    • Print a test page (optional).
    • Set the product as the default printer (optional).
  11. Click Finish.
Your basic Windows 7 driver is now installed for a wired network connection. If you need a wireless installation, continue to the next step. Otherwise, you can review the Frequently asked questions below.

Step two for wireless networks only: Switch from Wired network to Wireless network

Make sure that you first complete "Step one for wired and wireless networks: Install the printer." Then follow these steps to print a network configuration page and use the Embedded Web Server (EWS) to switch the connection from wired to wireless.
Important: Before you can install the product, you must have the following information about the network:
  • Network name: The network name is the SSID (Service Set Identifier).
  • Password: WEP key or WPA passphrase
To gather this information, you can ask the person who originally set up your network, see the documentation that came with the access point, or contact the manufacturer. HP cannot set up or change the network SSID, WEP key, or WPA passphrase.
  1. Make sure that the product is on and idle, and then follow these steps to print a Network Configuration Page from the product.
  2. Open Microsoft Internet Explorer or your preferred Internet browser.
  3. Find the product IP address on the printed configuration page, type the address into the browser address line, and then press Enter. The Embedded Web Server (EWS) opens.
    Figure : Example IP address
  4. In the EWS, click the Networking tab.
  5. In the left navigation pane under Connections, click the Wireless link.
  6. Click Start Wizard.
  7. Click Select a Network Name (SSID).
  8. Click your network name in the drop-down list of networks, and then click Next.
    Figure : Select the network in the EWS
    Image: Select the network in the EWS
  9. Enter your wireless security information, and then click Next.
  10. Confirm that the settings are correct, and then click Finish.
  11. Disconnect the Ethernet cable from the product.
  12. Print a test page from a software program, such as Microsoft Word, to make sure that the wireless connection is working.
Your basic Windows 7 driver is now installed for a wireless network connection.

Frequently asked questions

Select a topic below to learn more about the functionality of the in-OS driver.

Additional information

Visit HP Consumer Forums or the HP Store for additional information.






Country/Region: Flag United States