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HP Printers - Printing with HP ePrint App (Android, Amazon Fire)

This document is for HP wireless printers and Android and Amazon Fire smartphones and tablets.

Print from your Android or Amazon Fire device with the HP ePrint app.

note:
The HP ePrint app retired for Android, Amazon Fire, and Apple iOS devices. For more information, see How does the retirement of the HP ePrint app affect my device? in the Frequently asked questions (FAQs) section.

The HP ePrint app is a mobile application that lets you print to any supported HP printer that is on the same wireless network as your mobile device and to cloud-connected printers. HP ePrint is a cloud-based service that lets you email the document or photo you want to print directly to an HP web-enabled printer from anywhere with an active Internet connection. Go to Setting Up and Using HP ePrint for more information.

Print with the HP ePrint app

Print documents, photos, email, and webpages from your mobile device or cloud services such as Google Drive and Dropbox.

note:
To print a file that is not .jpg, .png, or .pdf, you must activate the HP ePrint app on your Android device. Follow the on-screen prompts to activate the app or go to How do I activate the HP ePrint app after installation? in the Frequently asked questions (FAQs) section.

Print a document

Print a document saved on your mobile device.

Tap Files or Recent Files.
Select the file type or open your file folder, and then select the document.

A print preview screen displays.
Tap Edit to make any changes to the document or print settings.
Tap Done to return to the preview screen, and then tap Print.

Print a photo

Print a photo saved on your mobile device.

Tap Photos or Recent Photos, depending on your mobile device.
Select the photo that you want to print, and then tap Preview, depending on your mobile device.

A print preview screen displays.
Tap Edit to make any changes to the photo or print settings.
Tap Done to return to the preview screen, and then tap Print.

Print an email message

Tap Email.
Tap your email service, and then type your email address and password to allow the app to securely access the account.

note:
If a message displays stating the email or password is not working or requires additional security, see What if I receive an error message when I add my email account? in the Frequently asked questions (FAQs) section.
Select an email, and then tap Print or Email Body.

A print preview screen displays.
Tap Edit to make any changes to the print job or print settings.
Tap Done to return to the preview screen, and then tap Print.

Print a webpage

Select a webpage to print from a web browser on your mobile device.

Tap Web.
Tap Print or Preview.

A print preview screen displays.
Tap Edit to make any changes to the print job or print settings.
Tap Done to return to the preview screen, and then tap Print.

Print from a cloud account

Tap Cloud.
Select your cloud service account or add your cloud service account information, if prompted.
Select the item that you want to print.

A print preview screen displays.
Tap Edit to make any changes to the print job or print settings.
Tap Done to return to the preview screen, and then tap Print.

Frequently asked questions (FAQs)

Review the list of frequently asked questions about setting up and using the HP ePrint app.

How does the retirement of the HP ePrint app affect my device?

Android, Amazon Fire: On August 13, 2018, the HP ePrint app retired for Android and Amazon Fire devices. The app is no longer available. If you installed the HP ePrint app prior to the retirement date, you can still use the app. See HP ePrint App Retired (Android) for more information.
Apple iOS: On May 31, 2017, the HP ePrint app retired from the App Store. If you open the app from your Apple iOS device, a retirement message displays and the app no longer functions. Delete the app from your Apple iOS device.

What are my other mobile printing options for my device?

For other mobile printing solutions, go to Mobile Printing Solutions Compatible with HP Printers, or choose your mobile device below.

Android, Amazon Fire

Android: Download and install HP Smart from 123.hp.com.
Amazon Fire: Go to Printing from Amazon Fire Devices for more information about printing from your Amazon Fire device.

Apple iOS

AirPrint is a built-in printing solution for Apple computers and mobile devices. You can print from most apps that have a print feature.

note:
On iOS and macOS, most HP printers work with Apple AirPrint to provide full-quality printing without the need to download or install drivers. For additional functionality, please download the HP Smart app from the App Store for iPhone and iPad or the Mac App Store.

What if I receive an error message when I add my email account?

Some email account service providers, such as Google or Yahoo, block access by third-party apps for security reasons. To allow the HP ePrint app access to your email account, see your email account service provider for more information.

Can I print text messages?

Look for a print icon

or option with your texting app. If the app does not support printing, you can copy and paste the text message into a document or an email, and then repeat the previous steps to print.

How do I activate the HP ePrint app after installation?

You can activate the HP ePrint app on your mobile device if you skipped activation during installation or want to print additional file types, such as .doc, .docx, .xls, and so on.

Open the HP ePrint app, and then tap Settings.
Tap Activation.
Type your email address in the Activate using your email box, and then tap Activate.

The HP ePrint service sends you an email containing an Activation Code.
Check your email, then note the Personal Identification Number (PIN) code in the email sent from the HP ePrint service.
Return to the HP ePrint app, type the code, and then tap Activate.

Which printers and mobile devices are compatible with the HP ePrint app?

You can print wirelessly with the HP ePrint app to any supported HP printer that is on the same wireless network as your mobile device. The following printers, phones, tablets, and computers support printing with the HP ePrint app.

Most HP wireless printers and HP printers

For a list of printers that are compatible with the HP ePrint app, go to Mobile Printing Solutions Compatible with HP Printers.
Android devices with OS 4.0 (Jelly Bean) or later, or Amazon Fire OS 4.1 - 4.x and 5.1 - 5.x devices or later
Most Wi-Fi-capable Windows or Mac computers and laptops that have an HP print driver installed

What connection types work with the HP ePrint app?

You can print from the HP ePrint app with the following connection types:

Wireless network connection: The HP ePrint app supports printing over a wireless network. If your printer is connected to your network with a USB cable or Bluetooth device, the HP ePrint app does not work.
A 3G or 4G cellular data connection: If your mobile device and printer are activated with the HP ePrint service, you can print via email using a 3G or 4G cellular data connection. The HP ePrint app also supports PPL and HP ePrint Enterprise printing via 3G or 4G cellular data connections.
HP web-enabled printers: If you activate the HP ePrint app with your HP Connected account email, you can print over the Internet to any HP web-connected printer on your HP Connected account. Go to Setting Up and Using HP ePrint for more information.

How do I add an HP web-enabled printer?

If you activate the HP ePrint app using your HP Connected account email address, any printers on your HP Connected account are automatically added. You can also manually add any supported HP web-enabled printer for which you have been given the printer's email address. Go to Setting Up and Using HP ePrint for more information.

Open the HP ePrint app, and then tap Photos or Recent Photos.
Select a photo that you want to print, and then tap Preview.
On the preview screen, tap your printer or the No Printers Found button.
On the Printers screen, tap the plus sign .

The Add Printer screen opens.
Type the printer's HP ePrint email address, and then tap Add.

The printer displays on the preview screen of the HP ePrint app.

What are the benefits of activating the HP ePrint app?

Activation unlocks all the features of the HP ePrint app, such as:

Print by emailing print jobs.

note:
The HP printer, which might be located some distance away, must be connected to a network with Internet access.
Monitor the status for print jobs sent to your printer.
Print webpages.
Print Microsoft Office suite (Windows and Mac) documents, including those received as Mail attachments.
Automatically add any printer from your HP Connected account when you use your HP Connected account email address to activate the app.
Manually add your HP web-enabled printer using the printer's email address.
Print directly to a Wi-Fi-enabled HP printer on a local wireless network.
Print to a public print PPL service provider, such as a nearby UPS or FedEx store.
Print photos.
Print PDFs, including those received as Mail attachments.
Print text (TXT) files, including those received as Mail attachments.
Autodiscover HP ePrinter for setup.
Edit photos before you print.
Specify main tray or photo tray, depending on the printer.
Specify print settings.
Print with Near Field Communication (NFC) touch-to-print from Android devices that support NFC.

Go to Getting Started with Touch-to-Print (Near Field Communication) to learn more.

What features are available when the HP ePrint app has not been not activated?

These features are available for the HP ePrint app on mobile devices that are not activated with the HP ePrint service:

Print directly to a Wi-Fi-enabled HP printer on a local wireless network.
Print photos.
Print PDFs, including those received as email attachments.
Print text (TXT) files, including those received as email attachments.
Autodiscover HP ePrinter for setup.
Edit photos before printing.
Specify main tray or photo tray, depending on the HP printer.
Specify print settings.
Print with Near Field Communication (NFC) touch-to-print from Android devices that support NFC.

Go to Getting Started with Touch-to-Print (Near Field Communication) to learn more.

What if I cannot print to my printer from the HP ePrint app?

A print job sent from the HP ePrint app to your printer does not print. This issue can occur for one of the following reasons:

The HP printer is off.
There is an issue with the printer, such as a paper jam or the cover is open.
The HP ePrint feature is turned off on the printer.
Your mobile device is not activated with the HP ePrint service.
The printer is not shared over the wireless network.
The HP ePrint app is not installed correctly.
The printer is not connected to the wireless network.

For detailed information on how to connect your printer or if you get an error message when trying to connect, go to the HP Customer Support page. Type your printer model, then search for the document on installing your printer for a wireless connection or for the error message that displays.

Use these recommendations and procedures to troubleshoot and avoid wireless connectivity issues.

Restart the printer and the computer: Restarting the computer and the printer can clear error conditions.
Confirm the printer connection and network name: On the printer, make sure the blue light next to the Wireless icon is on and steady. Open the Wireless network menu to make sure the printer is connected to the same network as your computer.
Move the printer and router closer together: Move the printer and the computer closer to your wireless router, to within 6 ft (1.8 m). Wireless signals are weaker at greater distances between the printer and the router.
Manually connect the printer to the network: Many HP printers have a Wireless Setup Wizard on the printer control panel network or wireless settings menus. Follow the on-screen instructions to connect the printer to the network.
Restart the router: If you are experiencing a slow or intermittent wireless connection, restart your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.
Check the router band setting: Many routers operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is turned on and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.
Check your firewall software: Your firewall software might prevent the printer from accessing the computer. Accept or allow any firewall messages that display during the printer software download and installation. You can also configure the software to allow HP downloads and installations.
Check for obstructions between the printer and the router: Remove any metal objects between the printer, the computer, and the access point (router). Objects such as refrigerators or metal bookcases can interfere with wireless signals.
Check for other devices that emit radio and wireless signals: Move any devices that emit radio signals, such as microwaves and cordless telephones, farther away from the printer.
Set the IP address on the printer: Your printer can bypass automatic IP address assignment by DHCP and use any valid IP address you choose. Use the control panel menu to type an IP address that is valid for use on your local area network.

How do I monitor or cancel current print jobs?

Open the notification area to view a list of current print jobs or to cancel a print job.

Monitor print jobs: On the HP ePrint app home screen, tap the Notification icon to view your current print jobs.
Cancel a print job: During a print job, tap X, and then tap Yes to cancel the print job.

Does the HP ePrint app support BLE nearby printer detection?

The Bluetooth Low Energy (BLE) feature of select printers, such as HP OfficeJet 250, 252, or 258 printers, allows the HP ePrint app on Android devices to detect a nearby printer that supports BLE and connect to it via a Wi-Fi network or Wi-Fi Direct. Although Bluetooth pairing is possible between your Android device and the printer, BLE printer detection and traditional Bluetooth printing are two different features. BLE helps the HP ePrint app locate and connect your printer. Pairing your Android device with the printer’s BLE signal does not enable Bluetooth printing. Go to Printing From the HP ePrint App to Bluetooth Low Energy Printers for more information.

Does the HP ePrint app support NFC touch-to-print?

The HP ePrint app supports Near Field Communication (NFC) touch-to-print on select mobile devices and printers. Check the following requirements to use this wireless printing method.

The most current version of the HP ePrint app must be installed.
The mobile device must have NFC capability and run Android OS version 4.0 or later. Check your mobile device's manufacturer specifications to learn more.

To see if your printer and mobile device support NFC, look for the NFC touch-to-print icon on the front of the printer and on the mobile device, under the cover or near the battery.
NFC touch-to-print is available on select HP printers. Go to Getting Started with Touch-to-Print (Near Field Communication) to learn more.
NFC touch-to-print requires a wireless connection to the printer via a wireless access point or HP wireless direct. This operation is fully automatic and managed by the app. The device is temporarily disconnected from the Internet in order to connect to the printer. After printing, the device automatically disconnects from the printer and reconnects to the Internet.

When using NFC touch-to-print, sometimes the print job fails and the mobile device does not automatically reconnect to the Internet. This can happen in the following situations:
- The print job was canceled while in the Printing or Job Sending screen.
- Leaving the app by pressing the Home button causes the app to run in the background, and stay connected to the printer. The connection to the mobile device’s previous wireless access point can only be restored upon successful completion of the print job.
- A non-critical error occurs like paper jam or out of paper.
You can restore the mobile device's wireless connection through the mobile device's setting menu.

Which languages does the HP ePrint app support?

The HP ePrint app supports the following languages:

English
French
German
Italian
Spanish
Portuguese
Japanese
Korean
Simplified Chinese
Traditional Chinese

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