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HP Notebook PCs - How to Power Reset your Laptop​

This document applies to HP laptop computers.
A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.
note:
For instructions to factory reset your computer, erasing all personal data and restoring the original settings, see How to Reset Your Computer to Factory Settings (Windows 10, 8, 7).

Before you begin

Before power resetting your computer:
  1. Disconnect or remove all peripheral devices. Turn on the laptop, then test the computer by itself, and then reconnect one peripheral device at a time.
  2. Turn over the computer and look for a battery compartment door.

Reset a laptop with a removable battery

View the video and refer to the steps to learn how you can reset your HP laptop computer.
  1. Turn off the computer.
  2. Remove the computer from any port replicator or docking station.
  3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
  4. Unplug the AC adapter from the computer.
  5. Remove the battery from the battery compartment.
  6. With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
  7. Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
  8. Press the Power button to turn on the computer.
    The computer starts normally or a startup menu opens.
    note:
    If your computer does not start after pressing the Power button, then a power reset did not resolve the startup issue. See Additional resources for further troubleshooting steps.
  9. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
  10. After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
    Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 8) and Using HP Support Assistant (Windows 10, 8, 7) for more information.

Reset a laptop with a sealed or non-removable battery

View the video and refer to the steps to learn how you can reset your HP laptop computer.
note:
You should not attempt to remove a sealed battery as doing so can void your warranty.
  1. Turn off the computer.
  2. Remove the computer from any port replicator or docking station.
  3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
  4. Unplug the AC adapter from the computer.
  5. For most laptops, press and hold the Power button for 15 seconds to reset.
  6. Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.
  7. Press the Power button to turn on the computer.
    The computer starts normally or a startup menu opens.
    note:
    If your computer does not start after pressing the Power button, then a power reset did not resolve the startup issue. See Additional resources for further troubleshooting steps.
  8. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
  9. After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
    Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 8)and Using HP Support Assistant (Windows 10, 8, 7) for more information.

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