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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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Opening the PC Case on HP and Compaq Desktop PCs

This document pertains only to HP desktop computers with the following computer case:
Image of the computer
Before you begin
  • You need a flathead screwdriver.
  • Remove the Pocket Media Drive, if it is present.
  • Turn off the computer, and then disconnect all cables. Disconnect the Ethernet or modem cable before disconnecting the power cord.
  • Transfer the computer to a clear, flat, stable work surface over a non-carpeted floor.
  • HP strongly recommends the use of an anti-static wrist strap and a conductive foam pad when working on the computer.
  • Do not remove a component from its protective packaging until you are ready to install it.
  warning:
The edges of metal panels can cut skin. Be careful not to slide skin along any interior metal edge of the computer.
  caution:
This product contains components that can be damaged by electrostatic discharge (ESD). To reduce the chance of ESD damage, work over a noncarpeted floor, use a static dissipative work surface (such as a conductive foam pad), and wear an ESD wrist strap connected to a grounded surface.
Video overview
View the following video before using the steps in this document.
Removing the side panel
To access most components, remove the side panel.
  warning:
Make sure the computer is disconnected from power before starting.
Step 1
Loosen the side panel thumbscrew on the back of the computer.
Image of removing the side panel thumbscrew
Step 2
Grasp the handle and pull the side panel toward the back of the computer about 2.5 cm (1 inch) to release it.
Image of pulling the side panel toward the back to release it
Step 3
Tilt out the top of the side panel (1), and then lift it from the computer (2).
Image of tilting out the top of the side panel, and then  lifting the panel from the computer
With the right side panel removed, you have access to the parts inside the PC.
Image of the right side interior of the computer
Replacing the side panel
Step 1
Locate the tabs on the inside of the side panel (at the top, and bottom, and leading edges).
Image of the inside of the side panel
Step 2
Locate the slots in the rail at the bottom of the side of the computer.
Image of the slots in the bottom computer rail
Step 3
Hold the side panel over the side of the computer, with front edge of the side panel about 2.5 cm (1 inch) from the front of the computer.
Image of the side panel positioned over the side of the computer
Step 4
Insert the tabs on the inside of the bottom of the side panel into the rail slots on the computer. Next, ...
Image of inserting the tabs on the side panel into the computer rail slots
...swing the top of the side panel toward the computer, inserting the panel tabs into the slots at the top of the computer.
  note:
With the side panel in the slots, the front edge of the side panel is about 2.5 cm (1 inch) from the front of the computer.
Image inserting the side panel top tabs into the computer slots
Step 5
Slide the side panel toward the front of the computer into place.
Image of sliding the side panel toward the front of the computer
Step 6
Tighten the side panel thumbscrew on the back of the computer.
Image of the side panel thumbscrew

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