hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Need Windows 11 help?

    Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

  • Feedback

hp-concentra-wrapper-portlet

Actions
Loading...

HP LaserJet and Color LaserJet Printers - Adobe PDF Files Print Slowly or Hang in Print Queue While Processing

Issue

Adobe PDF files may print slowly or may take a long time to process before printing.

Solution

  • Determine if the slow printing issue is specific to a particular PDF file. Print other PDF files to confirm if the issue is file specific.
  • Try printing files from other applications. Do files from other applications print slowly?
  • Print any of the test pages such as a Configuration Page from the control panel of the printer, do these print out normally?
  • Print a test page from the print driver. Does it print out normally?
There are many other factors that can affect how quickly a print job is printed or cause it to hang in the print queue. The factors listed below can all have a direct affect on how quickly jobs print.
  • The specific printer being used.
  • Amount of installed memory in the printer. Note that PDF and other Adobe files can have larger file sizes that require more printer memory that basic files such as text documents.
  • Printer driver being used, including version and type (PS, PCL, etc.). Note that generally, Adobe files will print faster if a PS driver is used instead of a PCL 5 or PCL 6 driver (if available). Not all printers have a PS driver available as an installable driver.
  • Number of print jobs in the print que.
  • Operating system on the PC the print job was sent from.
  • Available resources on the PC or server the print job was sent from such as amount of installed memory.
  • Host based printers spool print jobs on the PC and not the printer, this can have an effect on print speed.
  • Connection type between the printer and PC or server, (USB, Parallel, Network, etc.)
  • Complexity of the print job (file size, number of images, etc.)
  • The printer has an installed hard disk (if available)
Troubleshooting
Client
  1. What Driver is currently installed (UPD or a Discrete Driver)?
  2. What OS is the Client running? E.G: Server: Windows Server 2008 64 bit. Client: Windows 7 32 bit.
  3. What is the Driver version?
  4. Check the printers General Print Behavior/Personality and if it is set to PDF change it to Auto.
  5. Delete the current print queue. Download the latest driver from the hp web site and install it.
  6. Print an internal page (Configuration Page) to determine if internal pages take to long to print. If they take a long time, then the issue is with th printer and not the driver.
Client Server Configuration
  1. What Driver is currently installed (UPD or a Discrete Driver) on the server?
  2. What is the Driver version?
  3. What OS are the Client and Server running? E.G: Server: Windows Server 2008 64 bit. Client: Windows 7 32 bit.
  4. When printing from the server do the PDF Files print slowly as well?
    1. If no, delete the driver from the client side and share it again.
    2. If yes, proceed with step 5.
  5. Check the printers General Print Behavior/Personality and if it is set to PDF change it to Auto.
  6. Install the driver locally on the clients machine to determine if the issue occurs when the information is sent to the server.
  7. Print an internal page (Configuration Page) to determine if internal pages take to long to print. If they take a long time, then the issue is with th printer and not the driver.
For more comprehensive information related to printing Adobe PDF files, CLICK HERE to view the Adobe Tech Note titled Printing tips (Acrobat on Windows and Mac OS). The URL is http://kb.adobe.com/selfservice/viewContent.do?externalId=332720&sliceId=2
This is information provided by Adobe and is not HP specific.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...

hp-hero-support-search

Actions
Loading...