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HP LaserJet and Color LaserJet Printers - Shared Printer Driver Generates Event ID: 20 and Slow UI Response on Client when Print Properties or Preferences Are Accessed

Issue

When the print properties or preferences of a shared printer are accessed on a Microsoft Windows client PC, the print driver is re-vended (downloaded/installed) from the server, and an Event ID: 20 is generated in the Event Log. Event ID: 20 indicates that a print driver has been added or updated. Slow client UI response and/or slow server performance may also be reported. In some instances, the driver may generate over 100 Event ID: 20 entries in the Event Log.
This issue can occur if the privileges on the print server are set such that users with print access also have manage permissions on the print queue.

Workaround

One quick solution is to disable queue manage permissions for users.
To change permissions:
1. From the print server, right-click the printer queue (object) in the Print & Fax window.
2. Select Properties.
3. Select the Security tab.
4. Click the User Group used for printing permissions.
5. Deselect the check in the box next to Manage Printers under the Allow column.
6. Click Apply.
7. Close all open applications on the client.
8. Open a test application on the client, and print.
9. Verify that no Event ID: 20 entries were generated on the client.

Solution

Upgrade to UPD version 5.1 or later. The latest UPD drivers can be downloaded at www.hp.com/go/upd

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