hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

hp-concentra-wrapper-portlet

Actions
Loading...

HP and Compaq Desktop PCs - Computer Stops at Black Screen with Flashing Cursor (Windows Vista)

This information applies to HP and Compaq desktop computers in Windows Vista.
When the computer is turned on, a boot menu displays on the screen with several boot options to choose from. Regardless of the selected boot option, the system stops responding on a black screen with only a blinking cursor in the upper left corner of the screen. This happens immediately before the computer usually starts loading Windows Vista.
Resolving the blank screen
Follow the instructions below to fix this issue:
  1. Remove any CDs, DVDs, or memory cards from the computer.
  2. Disconnect all devices from the computer except the original mouse, monitor, and keyboard. Leave the power cord connected.
  3. Restart the computer.
      note:
    If this resolved the issue, skip to Preventing the blank screen at the end of this document.
  4. Press the F10 key repeatedly during the first startup screen until the Entering setup message displays.
  5. Press the F5 key to restore the defaults. Use the arrow keys to select YES, and press Enter.
  6. Press the F10 key to save the changes and exit. Use the arrow keys to select YES, and press Enter.
    The computer restarts.
  7. If a Windows Error Recovery screen displays when the system restarts, select Start Windows Normally, and press Enter.
    Otherwise, continue to the next step.
  8. If an Advanced Boot Options menu displays when the system restarts, select Last Known Good Configuration (advanced), and press Enter.
    If the computer starts correctly, you are done. If the computer does not start correctly, continue with the next step.
  9. Restart the computer. Press the F8 key repeatedly during the first startup screen until the Advanced Boot Options screen displays.
  10. Select Safe Mode from the Windows Advanced Options Menu and press Enter.
    Windows opens in Safe Mode. If Windows does not open in Safe Mode, skip to Step 12.
  11. Use Microsoft's System Restore feature to restore your computer to an earlier time and correct the issue.
    1. Click Start, click All Programs, and then click Accessories.
    2. In Accessories, click System Tools, and then click System Restore.
      It might take a few seconds for the System Restore window to open.
    3. In System Restore, click Next.
      A list of restore points displays.
    4. Select a restore point with a date and time when the computer was known to be working correctly.
    5. Click Next.
    6. On the confirmation screen, click Finish. Click Yes to continue.
    If the computer does not start correctly after running the System Restore, continue with the next step.
  12. If the blank screen persists or the computer cannot start in Safe Mode, perform a System Recovery. For instructions, see HP support document, Performing a System Recovery in Microsoft Windows Vista.
Preventing the blank screen
If disconnecting devices from the computer resolved the startup issue, connect one device, and restart the computer.
If the computer starts correctly, connect the next device and restart the computer again. Repeat this process until you find the device that is preventing the computer from starting correctly. Contact the device manufacturer for advice about this issue.
Always keep your computer software updated to prevent the error from occurring in the future:

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...